Simon Toth

Current

• PC Desktop Specialist at Oriana House, Inc.

Past

• Premium Technical Support Ticket Management at Teleperformance

Education

• The Ohio State University

Connections

22 connections

Industry

Information Technology and Services

Simon Toth’s Experience

• PC Desktop Specialist

  Oriana House, Inc.

  (Non-Profit; 201-500 employees; Non-Profit Organization Management industry)

  February 2008 — Present (2 years )

  Maintaining and supporting desktop PC software.
  Installing, configuring, and streamlining PC workstations.
  Developing strategies to streamline software and hardware deployment.
  Writing and updating guidelines for workstation setup and software installation.
  Assisting with training end users in full operation of computer systems.
  Administering time and attendance software and maintaining time clocks.

• Premium Technical Support Ticket Management

  Teleperformance

  (Public Company; Telecommunications industry)

  August 2004 — December 2007 (3 years 5 months)

  Tier 2 and 3 technical support for residential DSL Internet service.
  Accepted escalations from 4 call centers across 3 countries as a member of a supervisor escalations team.
  Managed outstanding support hand offs, ensured prompt resolution, and performed database reporting and other various ticket management tasks.

Simon Toth’s Education

• The Ohio State University

Additional Information

Simon Toth’s Honors:

MCITP: Server Administrator, Enterprise Administrator
MCTS: Windows Server 2008 Network Infrastructure Configuration, Application Platform Configuration, Active Directory Configuration; Windows Vista Configuration

Simon Toth’s Contact Settings

Interested In:

• expertise requests
• reference requests
• getting back in touch