Simon Keith

Current

Service Desk analyst at Whitcoulls IT New Zealand
IT Service Desk Analyst at Red Group Retail
Service desk analyst at Vero

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Past

Support Analyst at Fujitsu
Mortgage advisor / Financial Consultant at Abbey

Education

Southfields Secondry

Recommended

4 people have recommended Simon

Connections

17 connections

Industry

Information Technology and Services

Simon Keith’s Summary

Thanks for stopping by my page !

I have recently embarked on a career direction change from the Finance sector where I was a financial consultant and morrgage advisor for one of the most successfull retail banks in the UK to an exciting a challenging career in the IT sector.

I plan to get my feet wet in a 1st line technical support role and getting a feel for my talents and aptitudes.
After nearly 19 months of IT I have already learned so much but have just seen the tip of the iceberg.

At this stage I am feeling a strong pull towards ITIL and establishing a best practice approach in the work place and so I have taken a keen interest in change management, and process development. I am also very keen to get involved with network infrastructure (both strategic planning and implementation).

I have a keen interest in innovation and am current with the latest hardware and technologies that could be employed to the betterment of the business.

Simon Keith’s Specialties:

I excel at customer service and offering a great service in challenging environments.
Technical ability is growing daily with new knowledge and ideas

Building a working knowledge and interest in corporate communication techhnology systems IP telephony Video Conference and VOIP solutions.
Am currently working closely with CISCO call manager and IPFX systems building a specialisation in implemeting solutions department wide.

Have also an aptitude for ITIL process and change management.

Simon Keith’s Experience

Service Desk analyst

Whitcoulls IT New Zealand

(Retail industry)

May 2009 — Present (9 months)

Moving forward with a new Role at Whitcoulls. Dealing more with 2nd and third line issues as well as first line service desk.
IT Service Desk Analyst

Red Group Retail

(Information Technology and Services industry)

2009 — Present (1 year )
Service desk analyst

Vero

(Public Company; Insurance industry)

May 2008 — Present (1 year 9 months)

Service desk analyst. working with and supporting customers from 5 business units spanning New Zealand and Australia.
First line support issues working with a citrix network and an IP telephony network on a standard operating environment.
Support Analyst

Fujitsu

(Public Company; FJTSY; Information Technology and Services industry)

April 2006 — November 2007 (1 year 8 months)

Supporting the general public with internet connection issues within a well known and successfull ISP for the UK.
Mortgage advisor / Financial Consultant

Abbey

(Public Company; SAN; Banking industry)

December 2005 — May 2006 (6 months)

Mortgage advisor for one of the UK's most successfull banks. I was authorised to sell mortgages, life insurance (mortgage related) and general insurance / credit products.
I also have been trained to underwrite mortgage cases as a mandate to 125,000 GBP.

Simon Keith’s Education

Southfields Secondry

None , GCSE , 1990 — 1995

Additional Information

Simon Keith’s Interests:

I have varied interests from outdoors persuits (hiking, scuba diving, and bungee among others). I also have a love for knowledge and the study of history of the worlds many cultures.