Sikandar Khoja

Sikandar Khoja

Sr. Technical Systems Analyst Telecom at RBC Capital Markets

Location
Canada
Industry
Banking

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Sikandar Khoja's Overview

Current
Past
Education
Connections

191 connections

Sikandar Khoja's Experience

Sr. Technical Systems Analyst Telecom

RBC Capital Markets

Public Company; 5001-10,000 employees; RY; Investment Banking industry

October 2013Present (1 year) Toronto, Canada Area

• Troubleshoot, identify and effect corrective action across an array of telecommunications services, including those procured through outside vendors (i.e., local Telco, Bell, Trader Link etc.).
• Install, upgrade, repair, and maintain Trader’s Turret phones including setup, configuration and troubleshooting
• Assist and prioritize multiple projects; collaborate with multiple departments Interface with Providers and Vendors
• Accountable for the day-to-day operations related to Telco, Voice and Trade Floor Turret phones and hardware
• Work with vendors (Exchanges, ECNs, etc.) to resolve production issues
• Maintain documentation of support processes, ongoing technical issues, and workarounds
• Responsible for managing critical network outages and communicating status reports to senior management
• Conduct testing checks on new equipment through various methods to ensure proper operation within the production environment
• Adhere to procedures for Incident Management, Problem Management, Service Level Management and Change Management

Sr. Techincal Service Analyst

RBC Royal Bank

Public Company; 10,001+ employees; RY; Banking industry

November 2005Present (8 years 11 months) Meadowvale (Mississauga)

• Prioritize and troubleshoot complex problems and provide complete solutions to ensure a high level of customer satisfaction
• Responsible for the implementation of desktop and server platforms, printers and other core technologies essential to the bank’s core infrastructure and businesses
• Execute, monitor, implement and support activities related to IPPCC
• Manage escalations from Technical Analysts to Product Development and tracking of support incidents
• Create documentation including Knowledge Base, Mentor lesser experienced TSA’S and promote knowledge transfer to influence positive change and strengthen the team's performance
• Work with technology partners in Contact Centre and take leadership role for ROE (HBR) Project Management, Implementation and Support activities for Meadowvale site and responsible for change management
• Continually improve projects & processes by proactively identify areas to improve the effectiveness of projects and processes
• Track and report escalation and resolution metrics
• Rotational Emergency Pager duties
• Stay abreast of the latest technology trends

Team Leader & Health & Safety Rep

IMS Integrated Market Solutions Inc

July 2003October 2005 (2 years 4 months) Toronto GTA

• Conducted customer-focused technical and sales training to newly hired employees
• Assisted with recruitment and selection process of field technicians when required/needed
• Increased awareness of current marketing campaigns/promotions in the sales team
• Managed and provided ongoing performance feedback, coaching and completed performance reviews
• Identified potential health and safety problems and bring them to the employer's attention
• Heightened awareness maintained and enforced quality standards of health & safety developments
• Performed inventory control maintenance and ensured database is up-to-date
• Communicated with senior management about critical issues to Identify opportunities for process and/or technical improvements

Education Management industry

19941996 (2 years)

Sikandar Khoja's Languages

  • Sindhi

  • Urdu

Sikandar Khoja's Skills & Expertise

  1. Systems Analysis
  2. SDLC
  3. Data Modeling
  4. Risk Management
  5. Software Documentation
  6. Troubleshooting
  7. Management
  8. Project Management
  9. Change Management
  10. Process Improvement
  11. Integration
  12. Leadership
  13. Telecommunications
  14. Recruiting
  15. Databases

Sikandar Khoja's Education

Trent University

BA/BBA, Double Majors Busniess Admn/Computer Studies

19992003

Sikandar Khoja's Additional Information

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