Director, Primary Research at Outsell, Inc.
Fort Smith, Arkansas Area
Director, Primary Research at Outsell, Inc.
Fort Smith, Arkansas Area
Professional Researcher Certification (Expert level)
(Market Research industry)
September 2000 — Present (8 years 11 months)
Manage quantitative and qualitative research studies for external and internal clients, including proposal creation, questionnaire design, analysis of results, supplier management and budget management; moderate focus group discussions and conduct in-depth interviews, both domestically and internationally; developed and manage an automated product offering, providing high value research to clients in an automated and cost-efficient format; worked with supplier to develop program, automated report, and process for implementation. Created and maintain a ‘normative’ database of study results spanning multiple functional roles in multiple industries, used to benchmark behaviors and analyze trends. Provide secondary research and data mining to analysts and clients.
(Market Research industry)
1994 — 2000 (6 years)
Designed and executed annual customer satisfaction study that surveyed over 50,000 dealer customers for 28 auction locations, presented results to site management and corporate executives; created GIS maps for use in market penetration studies, site selection and other analyses; tracked auction sales, analyzed trends, monitored industry benchmarks, maintained supporting databases.
(Public Company; OMC; Market Research industry)
November 1991 — December 1993 (2 years 2 months)
Created, edited and published marketing research proposals, questionnaires and analytical reports; created client presentations to accurately and clearly depict study results; Compiled sales information, business activity reports and profit/loss statements for senior management.
MBA , Business Administration , 2007 — 2009
BBA , Business Administration , 1985 — 1989
Reading, music, travel
Marketing Research Association (MRA)