Shanen Schuster

Transportation Analyst II at Sprint

Kansas City, Missouri Area

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Shanen Schuster's Overview

  • Customer Service Manager at OTR Express

189 connections

Shanen Schuster's Experience

Transportation Coordinator

DuPont Nutrition & Health

Privately Held; 5001-10,000 employees; DCO; Food & Beverages industry

September 2014Present (1 month) new century

Transportation Analyst II


Public Company; 10,001+ employees; S; Telecommunications industry

June 2001Present (13 years 4 months) Overland Park, KS

* Responsible for carrier selection, service level assignment and tracking of FOB origin
inbound shipments from suppliers to distribution centers, international or domestic.
* Provided solutions to problems for customers, distribution centers and carriers.
* Primary point of contact for all operations issues.
* Acted as a liaison between logistics, carriers and customers.
* Coordinate daily inter company transfers between distribution centers.
* Monitored shipments for on-time delivery.
* Plans and arranges all transportation carrier routings of manual orders shipping from
distribution centers, all modes.
* Research and monitor carrier spot quotes for special handling shipments.
* Ensure all carrier processes are scheduled properly for high value shipment security
* Reports and maintains financial impacts of expedited shipment for upgrades for all
carriers by service level by sale channel.
* Provided operational support and management to the carrier vendor analyst for all
carriers, all modes.
* Monitor carrier performance of shipments to national retailers i.e. Best Buy, Radio Shack.
* Liaison for customer pick up orders at distribution centers.

Customer Service Manager

OTR Express

April 1997April 2001 (4 years 1 month) Olathe, KS

* Responsible for 11 customer service representatives.
* Maintained service criteria for top revenue accounts.
* Training and development.

Shanen Schuster's Skills & Expertise

  1. Management
  2. Strategic Planning
  3. Process Improvement
  4. Telecommunications
  5. Program Management
  6. Team Building
  7. Leadership
  8. Cross-functional Team Leadership
  9. Team Leadership
  10. Operations Management
  11. Logistics
  12. Vendor Management
  13. Customer Service
  14. Supply Chain
  15. Coaching

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