Shaibal Chaki

Shaibal Chaki

Manager at Tata Consultancy Services

Location
Kolkata Area, India
Industry
Information Technology and Services

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Shaibal Chaki's Overview

Current
Past
  • Group Manager Quality at WNS
  • Group Manager Quality at WNS
  • Group Manager Quality at WNS
Education
  • Acharya Jagadish ch Bose Polytechnic
Connections

256 connections

Shaibal Chaki's Summary

Young energetic and result-oriented professional with 7 years of experience in the ITES/BPO Domains; Good experience in Process Management, Client Management, Business Development, Data Management, Team Management and LEAN/Six Sigma Methodologies;

Adept at conducting Quality Audits, ensuring adherence to SLA and TAT, devising/executing workflows to enhance productivity/quality and preparing client/senior management reports/dashboards; Result oriented decisive leader to maintain high quality standards to meet challenges of any fast-paced, high-turn industry.

Have been an internal auditor in TCS and have audited various projects on ISO and cMMI standards.

Six Sigma Black Belt trained from Benchmark Six Sigma. Have mentored and driven various improvement projects (Continuous Improvement and Structured Problem Solving Projects) where I have used various six sigma tools.


In quest of a Manager role in ITES/BPO Domains that will fully utilize my skills & experience for the fulfillment of organizational & career goals

Specialties: Client Management, People Management, Process SLA and Data Management, LEAN Certified & Six Sigma Black belt trained.

Shaibal Chaki's Experience

Public Company; 10,001+ employees; TCS; Information Technology and Services industry

May 2013Present (1 year 6 months)

Group Manager Quality

WNS

20122014 (2 years)

Group Manager Quality

WNS

20122014 (2 years)

Group Manager Quality

WNS

20122014 (2 years)

Assistant Manager

Tata Consultancy Services

Public Company; 10,001+ employees; TCS; Information Technology and Services industry

March 2013April 2013 (2 months)

Team Leader

TCS

Public Company; 10,001+ employees; TCS; Information Technology and Services industry

October 2009February 2013 (3 years 5 months) Kolkata

Team Leader

Wipro BPO

Public Company; 10,001+ employees; WIT; Outsourcing/Offshoring industry

July 2006September 2009 (3 years 3 months)

Shaibal Chaki's Courses

  • DEE, Electrical Engineering

    Acharya Jagadish ch Bose Polytechnic

    • Diploma in Electrical Engineering
  • Team Leader

    TCS

    • Lean Six Sigma Black Belt Certificate
    • TCS BPO Internal Auditors Certification
    • Structured Problem Solving
  • Team Leader

    Wipro BPO

    • Six Sigma Green Belt Trained
    • Lean Certified

Shaibal Chaki's Projects

  • Accuracy Improvement for the Team

    • June 2011 to September 2011
    Team Members: Shaibal Chaki
  • AHT Reduction and Quality Assurance in Activity BT UK Operations-Tranche 2

    • November 2008 to Present
    Team Members: Shaibal Chaki

    LEAN Project to reduce the average handling time of reports to be prepared by the team.
    LEAN Tools Used :- Value Stream Map
    Mistake Proofing
    Automation
    Visual Display.

Shaibal Chaki's Languages

  • English

  • Hindi

  • Bengali

  • Oriya

Shaibal Chaki's Skills & Expertise

  1. Management
  2. Team Management
  3. CRM
  4. Business Development
  5. Business Requirements
  6. Six Sigma
  7. Lean Management
  8. Quality Assurance
  9. Order Management
  10. BPO
  11. Sla
  12. Outsourcing
  13. Operations Management
  14. Transition Management
  15. Vendor Management
  16. Leadership
  17. Service Delivery
  18. SLA

Shaibal Chaki's Education

Acharya Jagadish ch Bose Polytechnic

DEE, Electrical Engineering

20032006

Shaibal Chaki's Honors and Awards

  • Service and Commitment Award

    Ajoy Mukherjee ., EVP and Head Global HR, TCS
    • October 2012

    In recognition of 3 years of dedicated service with Tata Consultancy Services

  • Emrald Go Getter

    Ajoy Mukherjee , EVP & Head Global HR, TCS
    • August 2011
  • Leadership Excellence Award

    Frank P. Gatto , Executive Vice President - Operations, Supermedia
    • October 2010

    In recognition of exemplary leadership displayed in execution of delivery of Operations Excellence

  • Super Start Award

    Ashutosh Vaidya, Head Wipro BPO
    • July 2009

    On completion of there years of service with Wipro BPO

Shaibal Chaki's Volunteer Experience & Causes

  • Volunteer Interests

    • Causes I care about:

      • Children
      • Economic Empowerment
      • Environment
      • Health
      • Politics
      • Science and Technology

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