Scott Coleman

Current

• Network Administrator at Associa

Past

• Territory Manager at Ecolab

Education

• University of Michigan
• Swan Valley High School

Recommended

2 people have recommended Scott

Connections

161 connections

Industry

Real Estate

Scott Coleman’s Experience

• Network Administrator

  Associa

  (Real Estate industry)

  1997 — Present (12 years )

  Responsible for the creation and management of a national service department consisting of 12 geographically dispersed service technicians supporting 3,000 users in over 80 offices. Systems supported include: MS Office Suite, Windows Operating Systems, multiple database applications, mobile phones, and office phone systems. Interface with Operations Team on Tier 3 issues and National IT strategies, including data center issues, Citrix and VMWare deployments. Currently reviewing Information Technology Infrastructure Library (ITIL) standards and reworking support systems based on those standards. This includes deploying Numara FootPrints to support Incident, Problem and Change Management Processes.

• Territory Manager

  Ecolab

  (Public Company; 10,001 or more employees; ECL; Chemicals industry)

  1993 — 1997 (4 years )

  Commission sales and service to 70+ restaurants, hotels and nursing homes in the Ann Arbor/Adrian area. Sales calls, planning, servicing of company and customer commercial laundry and ware-washing equipment, problem solving, writing proposals, presenting training materials to customer staff and training new employees.

Scott Coleman’s Education

• University of Michigan

  B.S. , Engineering, Business , 1985 — 1991

• Swan Valley High School

  High School , 1981 — 1985

Additional Information

Scott Coleman’s Interests:

spending time with my family, computers, hiking, tracking, traditional skills

Scott Coleman’s Groups:

Boy Scouts of America - Great Sauk Trail for 10 years, Cedar Creek Church in Perrysburg.

•    ITSM (ITIL) Professionals
•    University of Michigan Alumni
•    Apple Computers
•    Boy Scouts of America - Great Lakes Council - Metro Detroit Area
•    Positive Thinkers
•    HDI Motown Chapter
•    Service Catalog and Service Portfolio Community
•    Best Practices in Service Desks and ITIL Worldwide
•    Best Practices in Call Centers Worldwide
•    Best Practices in Customer Satisfaction Worldwide
•    Call Communications 360° Customer Contact Management
•    Think Local First of Washtenaw
•    Associa

Scott Coleman’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch