Director, Training & HR at RCS
Dallas/Fort Worth Area
- Current
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- Director, Training and Human Development at RCS
- Past
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- Call Center Mgr. & Sr. Mgr QC at Saxon
- QC Manager at Saxon Mortgage Services
- QC Manager at Saxon Mortgage
- Manager, HR and Training at Imperial Fabricating
- Contact Center Manager at Waste Management
- Education
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- Columbia College
- Recommended
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7 people have recommended Sandy - Connections
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64
connections
- Industry
- Financial Services
- Websites
Sandy Turausky’s Summary
A proven leader with a diverse skill set and the drive to succeed allows me to deliver top performance. My ability to manage change, and empower staff to create strategies that are innovative and efficient, enables me to develop a confident and self-sufficient team.
Management experience includes: Human Resource Management (HRM), training and training management, quality control processes and management, call center and collections management.
Skills and Abilities:
360º Management
Change Management
Public Speaking
Effective Interpersonal Skills
Professional Communication
HR and Employee Relations
Vendor Relationship Management
Relationship Building and Partnerships
Cross Functional Integration
Coaching and Staff Development
Training and Curriculum Development
Sales and Successful Negotiation Skills
Balance Score Card Implementation
Project Management
Technology Deployment
Organization and Planning
Strategic, Root Cause, and Capacity Analysis
Key Metric Identification and Reporting
Process Review and Improvement
Incentive Pay for Performance
Sandy Turausky’s Specialties:
Performance management, coaching and training, HRM management and systems, process review and improvement, project and vendor management.
Sandy Turausky’s Experience
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Director, Training and Human Development
RCS
(Privately Held; 51-200 employees; Computer Software industry)
May 2007 — Present (2 years 3 months)
Start up company 12/06 -
Manage HR, and training for RCS as a whole.
Manage QC for Call Center, Collections, Special Servicing, vendors, research and customer correspondence for TX and CA branches (120 employees). -
Call Center Mgr. & Sr. Mgr QC
Saxon
(Financial Services industry)
December 2001 — May 2007 (5 years 6 months)
Senior Manager, Quality Assurance
Manage, coach and develop quality assurance specialists for collections and customer service contact center staff of 300 in a predominantly sub-prime mortgage-servicing environment. Conventional – fixed rate, FHA, ARM, and interest only portfolio
Support Call Center Trainer in developing online Call Center Training Manual and call center new hire screening process - Train call center new hire classes and NICE software operation
Manager, Call Center Operations
Dual management of 35,000+ call/month collection and customer service contact center for sub-prime mortgages - Conventional -fixed rate, FHA, ARM, and interest only portfolio -
QC Manager
Saxon Mortgage Services
(Financial Services industry)
2001 — 2006 (5 years)
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QC Manager
Saxon Mortgage
(Financial Services industry)
2001 — 2006 (5 years)
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Manager, HR and Training
Imperial Fabricating
(Machinery industry)
May 1997 — December 2001 (4 years 8 months)
Managed HR, payroll, training, and benefits for 200 manufacturing employees.
Assessed specific departmental training needs and objectives
Designed, developed, scheduled, and facilitated employee training programs for orientation, soft skills, computer skills, plant safety, OSHA, and ergonomics for three Texas divisions - QS9000 Internal Auditor
Processed new hires and terminations, human resource reporting, and benefits administration of 200 employees -
Contact Center Manager
Waste Management
(Public Company; 10,001 or more employees; Environmental Services industry)
May 1983 — May 1997 (14 years 1 month)
Waste Management, Texas and Florida: Waste Management Experience Summary
Contact Center Manager - Managed a customer service, sales, billing and collections center. Reduced call abandonment rate from 12% to 4% in less than six months, and increased sales from a 72% to an 80% closing ratio.
Regional Trainer and Systems Projects - Home based – Weekly travel - Performed software training, change management training, divisional process review and process improvement implementation.
Outside Sales Account Executive and Product Consultant - Inside Sales Manager - Some travel - Performed outside sales and consulting services and developed and managed an inside telesales center.
Office Manager/Staff Accountant - Performed monthly and annual financial closes, general ledger reconciliations and budget forecasting and preparation.
Sandy Turausky’s Education
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Columbia College
BS/BA , Human Resources & Management , 2006 — 2009
- Activities and Societies:
- Maintaining a 4.0 - not much time for activities.
Additional Information
Sandy Turausky’s Websites:
Sandy Turausky’s Interests:
Business - Project management, management, HRM, designing and facilitating seminars and training sessions, new software, education, new and creative endeavors. Personal - Motorcycling, scuba diving & snorkeling, reading, gardening, writing, nature photography.
Sandy Turausky’s Groups:
SHRM, Fort Worth, TX Chapter SHRM, AMA
Sandy Turausky’s Honors:
Public Speaking - Recruited to speak for U.S. based annual NICE seminars and an engagement at a NICE U.K. seminar for an audience of 350.
Elected to NICE/NUG Board of Directors as their Director, Quality and Training 2006
President’s Club Award 2006
Saxon's Shining Star Award 2006
Sandy Turausky’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
