Sandy Chu Sponzo

Customer Relations Manager at 1-4 All Coaching, LLC

Location
Windsor, Connecticut (Hartford, Connecticut Area)
Industry
Public Relations and Communications

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Sandy Chu Sponzo's Overview

Current
Past
  • Customer Relations Coordinator at 1-4-All Coaching, LLC .
  • Catering Sales Manager at Sheraton Bradley Airport Hotel
  • Sheraton Bradley Airport Hotel at Waterford Hotel Group
  • Executive Meeting Manager at Konover Hotel Group
  • Assistant Front Office Manager at Konover Hotel Group
  • Assistant General Manager at Virginian Suites
  • The Virginian Suites at Potomac Hotel Group
  • Front Office Manager at Potomac Hotel Group
  • Executive Housekeeper at Potomac Hotel Group
  • Corporate Management Trainee at Grand Hyatt Hotel
Education
  • Mt. Union Area High School
Connections

146 connections

Websites

Sandy Chu Sponzo's Experience

Customer Relations Coordinator

1-4-All Coaching, LLC

Privately Held; 1-10 employees; Management Consulting industry

March 2012Present (2 years 8 months) Windsor, CT

To establish and maintain excellent existing customer relationships. To seek development of new business through existing and potential customers in targeted markets.

Customer Relations Coordinator

1-4-All Coaching, LLC .

Privately Held; 1-10 employees; Management Consulting industry

20122012 (less than a year)

Catering Sales Manager

Sheraton Bradley Airport Hotel

Public Company; 1001-5000 employees; Hot; Hospitality industry

September 2005April 2009 (3 years 8 months)

Responsible for acting as an in-house sales representative for sales inquiries and showcasing the property for site inspections
Responsible for achieving budgeted catering goals, room rental, food sales, beverage sales, average rate and profit for catering through solicitation
Maintain accurate group room information in group room control log
Assist in billing and collection

Sheraton Bradley Airport Hotel

Waterford Hotel Group

Privately Held; 201-500 employees; Hospitality industry

January 1996March 2009 (13 years 3 months)

Executive Meeting Manager

Konover Hotel Group

September 1998September 2005 (7 years 1 month)

Selling of catering and meeting space to the Corporate Market
Establish new business as well as continue relationships with current clients
Detailing of Corporate events and support of group bookings
Knowledge and proficiency of Delphi and meeting Matrix

Assistant Front Office Manager

Konover Hotel Group

January 1996September 1998 (2 years 9 months)

Oversee daily operation of Front Desk
Supervise Guest Service Agents, Reservationists, Telephone Operators, Bell Staff and Concierge
Prepare weekly room and group forecasts
Conduct training sessions outlined by

Assistant General Manager

Virginian Suites

October 1993December 1995 (2 years 3 months)

Oversee Front Office, Housekeeping and Reservations
Organize Daily and Weekly expense reports for General Manager and report weekly and monthly highlights to Corporate Office
Conduct training sessions outlined by The American Hotel and Motel Association
Conduct weekly staff meetings for all department

The Virginian Suites

Potomac Hotel Group

April 1991December 1995 (4 years 9 months) Arlington, VA

Front Office Manager

Potomac Hotel Group

October 1992October 1993 (1 year 1 month)

Responsible for hiring and training of Front Office Staff
Coordinate daily operation of Front Desk and Guest transportation
Responsible for handling guests requests and complaints
Accountable for billing and collection of accounts receivable

Executive Housekeeper

Potomac Hotel Group

April 1991October 1992 (1 year 7 months)

Administer operation of Housekeeping, Laundry and Guest Services
Coordinate all conference and meeting functions
Reorganize and maintain inventory and purchasing

Corporate Management Trainee

Grand Hyatt Hotel

Public Company; 10,001+ employees; Hospitality industry

June 1990April 1991 (11 months)

Participate and train in all aspects of Operations, Support and Sales Departments
Focused training in operation of Housekeeping
Assign schedules and projects to staff

Sandy Chu Sponzo's Skills & Expertise

  1. Excel
  2. Customer Service
  3. Word
  4. Customer Relations
  5. Microsoft Excel
  6. Microsoft Word
  7. Management
  8. Sales
  9. Forecasting
  10. CRM
  11. New Business Development
  12. Front Office
  13. Training
  14. Catering
  15. Hospitality
  16. Customer Satisfaction
  17. Hiring
  18. Leadership
  19. Team Building

Sandy Chu Sponzo's Education

Penn State University

BS, Hotel, Restaurant, & Institutional Management

19861990

Grade: Senior

Activities and Societies: Penn State Hotel, Restaurant Society, President

The Pennsylvania State University

Bachelor of Science, Hotel, Restaurant, and Institutional Management

19861990

in Hotel, Restaurant, and
Institutional Management

Kishacoquillas High School

19841986

Mt. Union Area High School

Sandy Chu Sponzo's Additional Information

Contact Sandy for:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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