Samuel Brown

Current

Director of Global Technical and Customer Service at Arkeia Software

Past

Technical Support Manager / Sr. Support Engineer (US/APAC) at Arkeia Softeware
24/7 Network Operations Manager / Shift Leader at Websidestory / Visual Sciences Inc.
Network Operations Supervisor / Team Leader at Anacomp / DocHarbor

Production / Project Manager at Zest Anchors INc.
United States Navy San Diego at Machinist Mate Rank: E-5

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Education

Coleman College

Recommended

2 people have recommended Samuel

Connections

112 connections

Industry

Computer Software

Websites

My Company

Samuel Brown’s Summary

A focused and productive hands-on professional with 15 years of broad-range experience with a focus on network and computer operations, customer care and project management.
Skilled in establishing strong ongoing relationships with clients and co-workers at all organizational levels with diverse cultural backgrounds. A respected team leader, able to set clear goals with specific guidelines on how to achieve such goals, recruit top candidates for required positions and foster cohesiveness in achieving results.

Samuel Brown’s Experience

Director of Global Technical and Customer Service

Arkeia Software

(Privately Held; 11-50 employees; Computer Software industry)

April 2004 — Present (5 years 10 months)

Leader of a team of 10 Technical Support and Services Engineers in both the USA and EMEA.
Technical Support Manager / Sr. Support Engineer (US/APAC)

Arkeia Softeware

(Computer Software industry)

March 2001 — April 2004 (3 years 2 months)
24/7 Network Operations Manager / Shift Leader

Websidestory / Visual Sciences Inc.

(Computer Software industry)

March 2000 — March 2001 (1 year 1 month)

-Lead a team of eight Network Operations personnel in a 24/7 100% uptime environment.
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Network Operations Supervisor / Team Leader

Anacomp / DocHarbor

(Public Company; 501-1000 employees; ANCPB; Information Technology and Services industry)

April 1999 — March 2000 (1 year )

Lead a team of seven Network Operation Technicians in a 24/7 100% uptime environment.
Production / Project Manager

Zest Anchors INc.

(Medical Devices industry)

June 1992 — April 1999 (6 years 11 months)

Lead a team of 10 Production and Machine shop personnel for a Dental Attachment Manufacturing Organization on numerous new products launched.
United States Navy San Diego

Machinist Mate Rank: E-5

(Maritime industry)

June 1987 — June 1991 (4 years 1 month)

Managed a team of 25 personnel on a split shift rotation to provide around the clock coverage of operational systems.