Vice President, Contact Solutions at American Customer Care
Greater New York City Area
- Current
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- Vice President, Contact Solutions at American Customer Care
- Past
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- President at Premiere Response
- Vice President, Business Development at Telerx
- Vice President, Business Development at AFFINA
- Vice President at Nobody Beats the Wiz
- Business Planning Manager at Sony
- Education
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- Rutgers, The State University of New Jersey-New Brunswick
- Recommended
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5 people have recommended Sam - Connections
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148
connections
- Industry
- Consumer Services
- Websites
Sam DiLiberto’s Summary
Customer Service Professional with over 25 years of contact center experience; energetic, motivating, and very well networked in the contact center arena. Sam’s experience in the customer service industry began at the Sony Corporation where he was involved with strategic planning, store operations, and customer service. Sam is known for his honesty in evaluating the customer service strategy and implementing a plan to improve the process, the people, and the technology of the companies he manages.
Sam DiLiberto’s Specialties:
Inbound Customer Care - high level, quality focused; professional college educated agents taking calls and emails for companies who expect first call resolution with a world class expectation.
Sam DiLiberto’s Experience
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Vice President, Contact Solutions
American Customer Care
(Privately Held; Outsourcing/Offshoring industry)
December 2008 — Present (8 months)
Customer service strategist, 25 years experience, previously managed customer service programs in organizations at the corporate and retailer levels. His start was at the Sony Corporation working in strategic planning, store operations, and customer service. His backgound is in strategic planning, management and customer service.
Sam is the networking professional. He is energetic, motivating, and a highly skilled contact center consultant specializing in the very high level niche marketplace.
Sam has been an active member of SOCAP and has served in various roles on New York Board of Directors for 12 years. He also has held various positions on with the New York Metro SOCAP chapter, The New York Jaycees, and the ICSA New Jersey Chapter. He was New York Metro Chapter President of SOCAP in 2000 and was the National SOCAP Membership Chair in 2006. He is an active member of SOCAP, NESDA, CEA, and ATA. He holds a Bachelors Degree in Management from Rutgers University. -
President
Premiere Response
(Consumer Services industry)
October 2005 — December 2008 (3 years 3 months)
World Class customer service professional with 24 years of expeience in the industry.
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Vice President, Business Development
Telerx
(Privately Held; 1001-5000 employees; Consumer Services industry)
May 2002 — November 2005 (3 years 7 months)
National Sales for CE and Appliance markets.
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Vice President, Business Development
AFFINA
(Privately Held; 1001-5000 employees; Consumer Services industry)
November 1998 — April 2002 (3 years 6 months)
Manage CE clients in mutiple locations, sold into the CE arena
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Vice President
Nobody Beats the Wiz
(Privately Held; 1001-5000 employees; Consumer Electronics industry)
August 1993 — October 1998 (5 years 3 months)
Managed Customer Service, Customer Delievery, and Customer Installation for the 60 store chain as Vice President of Services
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Business Planning Manager
Sony
(Public Company; 10,001 or more employees; SNE; Consumer Electronics industry)
1983 — 1993 (10 years)
Strategic Planning, including business plan & sales strategy development for Sony stores in the U.S.
Sam DiLiberto’s Education
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Rutgers, The State University of New Jersey-New Brunswick
BS , Management , 1981 — 1985
Additional Information
Sam DiLiberto’s Websites:
Sam DiLiberto’s Interests:
golf, fishing
Sam DiLiberto’s Contact Settings
Interested In:
- new ventures
- business deals
- getting back in touch
