Customer Experience Manager at Meeting Tomorrow
Greater Chicago Area
Customer Experience Manager at Meeting Tomorrow
Greater Chicago Area
Serving others and exceeding customer expectations. Pretty simple, really.
Marketing, writing, website management, SEO, graphic design
(Privately Held; Consumer Services industry)
July 2007 — August 2009 (2 years 2 months)
• Composed, edited and oversaw content creation for entire company website, including product descriptions, marketing copy, how-to articles, and industry collateral
• Designed and constructed user-friendly Quick Start Guides for all in-house equipment, which drastically reduced tech support call volume, customer setup time, and user error
• Wrote and produced detailed promotional materials, used to win large accounts with medical and pharmaceutical clients throughout the United States
• Developed, revised and implemented targeted SEO strategies, resulting in a 1,470% increase in organic search engine traffic between 6/2007 and 6/2008; and a 98% increase in organic traffic between 6/2008 and 6/2009
• Worked directly with president of the organization to plan, orchestrate and launch new marketing campaigns, social media efforts, and long-term website modifications
• Continuously collaborated with sales, warehouse, vendor and accounting departments in order to generate intra-organizational copy and editable forms
(Privately Held; 51-200 employees; Broadcast Media industry)
May 2006 — August 2006 (4 months)
(Recreational Facilities and Services industry)
July 2001 — August 2005 (4 years 2 months)
BA , Marketing & Spanish , 2003 — 2007
2003 — 2007
Reading, writing, marketing, theology, cooking, music, and other extremely broad categories of stuff that most people on this planet enjoy.