Dallas/Fort Worth Area
- Current
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- Leader, Global Service Fulfillment at EDS/Global Network Engineering
- Past
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- President, Men's Club at Congregation Beth Torah
- Director, Americas Market Management at EDS, Communications Services Portfolio
- Director, Systems and Process at EDS, Communications Services Portfolio
- Director, Communications Service Line at EDS
- National Sales Director, Mid-market Carriers at EDS
- Director, Sales at EDS
- National Director, Independent Operating Companies at Alcatel-Lucent (formerly Digital Switch Corporation)
- Manager, Sales and Marketing at NEC America
- Program Manager, East Region at MCI
- Program Manager at MCI Telecommunications
- Real Estate Representative at SPRINT Communications Corporation
- Education
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- Thunderbird School of Global Management
- The University of Texas at Austin
- Richland Community College
- R.L. Paschal High School, Fort Worth
- Recommended
-
8 people have recommended Rusty - Connections
-
500+
connections
- Industry
- Telecommunications
Rusty Dworkin’s Summary
Achievement-oriented sales, business development, service delivery and customer service leadership with over 25 years of telecommunications and infrastructure technology and services experience. A proven hard charger with a sustained reputation for accountability, leadership, and innovation. Substantial experience in business process transformation, espcially in enterprise network and carrier applications. Skillful account director able to work effectively and respectfully at all levels. Especially skillful at developing and managing transformation solutions to achieve productivity, process improvement, and customer satisfaction goals through global execution, right-shore team development, and rapid-response management style. Excellent analytical and problem resolution skills.
Authored papers and presentations regarding network and infrastruction integration value identification and business process transformation.
Rusty Dworkin’s Specialties:
B/OSS applications
TMN, eTOM
Six Sigma champion
"Profit Zone" market and product management strategies
Technology specification and selection
Sales leadership and quota achievement from several million to several hundred million dollars
Operations process workflow transformation
Account development and expansion
Alliance development
Rusty Dworkin’s Experience
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President, Men's Club
Congregation Beth Torah
(Telecommunications industry)
2007 — 2009 (2 years)
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Director, Americas Market Management
EDS, Communications Services Portfolio
(Public Company; 10,001 or more employees; eds; Information Technology and Services industry)
August 2004 — January 2006 (1 year 6 months)
Market manager responsiblee for portfolio activities in the America's market, including client presentations, proposal development activities, win strategy development and market positioning
Advising offering teams on requirements, service gaps, and competitive landscapes
Definition of go-to-market campaigns for partner market activities -
Director, Systems and Process
EDS, Communications Services Portfolio
(Public Company; 10,001 or more employees; eds; Information Technology and Services industry)
March 2003 — August 2004 (1 year 6 months)
Define, develop and package global enterprise order to cash and OSS solutions
Coordinate account alignment activities for the Americas
Integrate corporate direction and strategy for order to cash capabilities into portfolio solutions
Identify, select and negotiate acquisition of required technology capabilities for service management and assurance
Develop market strategies for new service campaigns
Support strategic client engagements and development of account strategies -
Director, Communications Service Line
EDS
(Public Company; 10,001 or more employees; eds; Information Technology and Services industry)
February 2002 — March 2003 (1 year 2 months)
Responsible for EDS managed network services portoflio, including Wide Area Network, Premise Data Service, Voice Services and Network Security Services
Defined and developed market and outsource solutions offering strategies
Developed Service Management Services portfolio based on eTOM reference model -
National Sales Director, Mid-market Carriers
EDS
(Public Company; 10,001 or more employees; eds; Information Technology and Services industry)
November 1999 — February 2002 (2 years 4 months)
Led national sales team chartered to sell service bureau billing and interoperator services to Tier II telecoms
Defined requirements and develop solutions for service expansion and technology enhancements/upgrades
Responsible for all aspects of new business development and support client retention and growth strategies -
Director, Sales
EDS
(Public Company; 10,001 or more employees; eds; Information Technology and Services industry)
March 1998 — November 1999 (1 year 9 months)
Managed 14-state territory with responsibility for sales of all EDS services to target telecommunications carrier accounts.
Specific responsibility for GTE and Centurytel Enterprises in addition to more than 20 target wireless carrier accounts
Primary focus on billing and back office services, CRM, and interoperator services offerings -
National Director, Independent Operating Companies
Alcatel-Lucent (formerly Digital Switch Corporation)
(Telecommunications industry)
March 1996 — March 1998 (2 years 1 month)
Launched new team responsible for all sales to independent telephone companies in the US
Key accounts included all Independent Holding Companies (IHC's) and large incumbent operating companies, including Centurytel, Alltel, Lincoln Telephone Company, etc
. Recruited, hired, trained national sales force to represent DSC's complete product line to America's independent telephone companies (USTA and OPASTCO members)
. Developed and executed sales and marketing campaigns
. Resolved delivery issues and customer dissatisfaction
. Led customer service activities within market
Turned around a major customer whose previous implementation of DSCs strategic new product was problematic. Quick action within employer company, resolute leadership to field representatives, and ability to listen and gain the customer's trust resulted both in retention and increase of existing business, and the subsequent award of customer's complete local loop business in additional markets. -
Manager, Sales and Marketing
NEC America
(Public Company; 10,001 or more employees; Telecommunications industry)
December 1989 — February 1996 (6 years 3 months)
Responsible for marketing, product management and sales of NEC transmission systems fault management products in the US
Developed marketing materials and campaign strategies for global product team
Supported NEC's successful effort to achieve CMMI Level 3 certification in 1992
Supported NEC Corporation's successful effort to introduce industry's first Q-3 compliant supervisory system
Key clients and significant new wins included Entergy, Lincoln Telephone Company, Pactel Cellular, Cellular One, and GTE -
Program Manager, East Region
MCI
(Public Company; Telecommunications industry)
1987 — 1990 (3 years)
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Program Manager
MCI Telecommunications
(Public Company; 10,001 or more employees; Telecommunications industry)
August 1986 — December 1989 (3 years 5 months)
Responsible for managing the implementation or decommissioning of large scale fiber optic, satellite, and microwave radio transmission systems throughout MCI's eastern region. Key responsibilities included:
. Budget management for multiple projects
. Schedule management for over 30 separate construction, engineering and real estate activities for multiple projects
. Resolution of conflicts and construction or deployment delays
. Development of capital requests to support planned project deployments
Additionally, developed bid and proposal methodology to respond to private network sales opportunities and acted as technical representative on 10+ successful proposals to the Federal Government, the DOD, KLM Airlines, Conrail and other strategic accounts.
Awarded commendation for excellence recognition for managing the implementation of MCI's winning solution for US Department of Defense private network deployment. -
Real Estate Representative
SPRINT Communications Corporation
(Public Company; 10,001 or more employees; Telecommunications industry)
March 1983 — June 1986 (3 years 4 months)
Responsible for negotiating land rights for fiber optic and microwave radio transmission system equipment locations and routes.
. Identified land owners through research of public records
. Appraised value of property to offer fair value to employer and landowner
. Obtained zoning approvals for tower and equipment sites
Rusty Dworkin’s Education
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Thunderbird School of Global Management
MBA , International Operations and Finance , 1982 — 1982
Studied Mandarin Chinese
- Activities and Societies:
- Member of Thunderbird International Jazz Ensemble; Campus Ambassdor; Assistant Editor - Alumni Magazine
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The University of Texas at Austin
BBA with Honors , Marketing and International Business (dual degrees) , 1980 — 1981
- Activities and Societies:
- Elected to Beta Gamma Sigma, national honor fraternity for business students.
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Richland Community College
General Management 1979 — 1980
- Activities and Societies:
- Elected to Phi Theta Kappa, National Junior College Honor Society
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R.L. Paschal High School, Fort Worth
Diploma , 1970 — 1974
- Activities and Societies:
- Award-winning member of Jazz and Symphonic Bands and Orchestra
Additional Information
Rusty Dworkin’s Honors:
Beta Gamma Sigma - National Business Honor Fraternity
Phi Theta Kappa - National Junior/Community College Honor Fraternity
