Ross Shafer

Current

President at Customer Empathy Institute
President at Ross Shafer Productions, LLC

Past

owner at Ross Shafer
Host/Creator at KING-TV's "Almost Live!"

Education

University of Puget Sound

Connections

500+ connections

Industry

Management Consulting

Websites

Ross Shafer’s Summary

Since l994, Ross has been a keynote conference speaker and executive coach for large and small organizations on the subjects of Motivating the Workforce, Customer Empathy, Brand Relevance, and the Cross-Pollination of Best Practices.

Some of our clients include: Microsoft, Intel, Avid, Wells Fargo, B of A, Bayer, Hyundai, Daimler/Chrysler, Citigroup, The Hartford, Nordstrom, Macy's, Motorola, Remax, Century 21, National Assn. of Realtors, Allstate, State Farm, and many, many more.
Visit www.RossShafer.com for a more complete list.

A FEW RAVING CLIENT TESTIMONIALS:

“You were the hit of our convention. After 33 conventions and dozens of world class speakers, you were the best."
Eric Demaree, President, Carpet One Floor & Home

“I can’t express enough the positive impact Ross had on the group today. Our CEO told me it was the right message for the times we’re in.”
Tim Devine, Director of Sales, Hyundai

“I wanted to thank you for speaking at our event—twice! Our post conference survey included: “Ross Shafer was fantastic!”, “Ross Shafer was a great speaker”, And really ... the comments just went on and on.”
Ms. Jittaun Phillips, CMP, Sr Meeting Planner, Wells Fargo

“Everyone thought it was the best session ever.”
Linda Gallagher, Leadership Development, Reading Hospital and Medical Center

“Ross was motivational and inspirational without being preachy and canned.
Debbie Hewitt, Dir. of Advertising, Anderson DDB

“Ross was terrific… our customers are still talking about him!”
Beata Albrecht, Event Manager, Eventcom Intl. by Marriott

“It was as if you had been attending our meetings for the last couple of years. In addition, all the feedback I have received from the participants has been extremely positive."
Mike Schenck, Distribution State Manager, Allstate Insurance

“His ability to adjust on the fly is truly incredible and he is such a smart man. Karen Ricci, Special Events Manager, Motorola, Inc.

Ross Shafer’s Specialties:

Customer Service and Customer Empathy Coaching. Business Relationship & Sales Rapport Coaching.

Ross Shafer’s Experience

President

Customer Empathy Institute

(Management Consulting industry)

January 2006 — Present (3 years 11 months)

Ross is the president of The Customer Empathy Institute - a affiliate of California State University at Monterey Bay. We offer on-site training for customer retention and business development. We also offer an online course in Customer Empathy.
President

Ross Shafer Productions, LLC

(Management Consulting industry)

February 1994 — Present (15 years 10 months)

Full time keynote speaker/author. Current book is ARE YOU RELEVANT? 12 Reasons Smart Organizations Thrive in ANY Economy. Created the Customer Empathy e-learning school, write & produce Human Resource Training Films.
owner

Ross Shafer

(Entertainment industry)

June 1980 — October 1995 (15 years 5 months)

Formerly a stand up comedian, TV host for FOX-TV's Late Show, ABC - TV Match Game & Days End, USA Network's Love Me, Love Me Not, Producer for Lorne Michaels Broadway Video - Los Angeles
Host/Creator

KING-TV's "Almost Live!"

(Management Consulting industry)

1984 — 1988 (4 years )

Ross Shafer’s Education

University of Puget Sound

BA , Marketing and Management

Activities and Societies:

Played outside linebacker on scholarship for the Varsity football team.