Ronald Sica

Ronald Sica

Technical Support Consultant for ICM at Exony

Location
Washington D.C. Metro Area
Industry
Telecommunications

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Ronald Sica's Overview

Current
  • Technical Support Consultant for ICM at Exony
Past
Education
  • attended Santa Barbara City College for
Connections

128 connections

Ronald Sica's Summary

ICM GURU / SME / Trainer / Developer / TAC

Specialties

ICM and working on CVP and Call Manager

Ronald Sica's Experience

Technical Support Consultant for ICM

Exony

Privately Held; 51-200 employees; Computer Software industry

February 2011Present (3 years 8 months)

ICM Engineer

IBM

Public Company; 10,001+ employees; IBM; Information Technology and Services industry

April 2009February 2011 (1 year 11 months)

ICM Engineer supporting CVP, Routers, Loggers, AW,s (client and distributor) HDS, PG, Call Generator, ACD Simulator and I also have a ICM lab fully duplexed running on seperate machines (no VM ware) including seperate NIC for Private Network including Cross Over Cable.

UCCE Support Engineer

ShoreGroup

Privately Held; 201-500 employees; Information Technology and Services industry

July 2008May 2009 (11 months)

Spported multiple ICM customers.

ICM Engineer

Citibank

Public Company; 10,001+ employees; C; Financial Services industry

19972004 (7 years)

Control Desk Manager

Chevy Chase Bank

Public Company; 10,001+ employees; COF; Financial Services industry

May 1988December 1997 (9 years 8 months)

I was in charge of routing stafing and attendance. I ran the call center with the assistance of David carmi. I recall his skills with Nortel Meridian Max and CCR (Customer Controlled Routing). He trained me and from there I became a very powerful person who found ways to manipulate the power of Telecommunications !!

Ronald Sica's Education

attended Santa Barbara City College for

High school diploma, Liberal Arts; Administrative Justice

Completed all Cisco ICM related courses to obtain a certificate to administrate and support an ICM Network.

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