Roman Heiman rhc1994@gmail.com

Current

IT Expert & Founder at RHC Solutions

Past

IT Manager at AVA Financial
Senior IT Consultant at Neway Technologies
IT Manager at LX Mobile Systems, Al-Xon Portable Terminal, Porta-Soft.

Tech Support at 012 Golden Lines
System Administrator at IFN Systems
PC Technical at Mechkar Copmuters

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3 more...

Education

Ha'Universita Ha'Petuha
Ha'Universita Ha'Petuha
Ashrot Hi Tech

Mevoot Yam

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1 more...

Recommended

3 people have recommended Roman

Connections

500+ connections

Industry

Information Technology and Services

Websites

RHC Solutions

Roman Heiman rhc1994@gmail.com’s Summary

Working with almost all roles in a projects life cycle, analyzing, designing, implementing, testing and troubleshooting in several solutions for different areas of IT business. Working with most common technologies from Google, Microsoft, Symantec, VMware, Trend-Micro, HP, IBM, Dell, Etc.
• IT Service Management
• IT Best practices for project and service delivery
• Systems Operations & Monitoring
• Professional liability of projects from beginning to end.

Roman Heiman rhc1994@gmail.com’s Specialties:

IT Management, IT Consulting

Roman Heiman rhc1994@gmail.com’s Experience

IT Expert & Founder

RHC Solutions

(Information Technology and Services industry)

June 1994 — Present (15 years 2 months)

We can advise on IT strategy and policies, as well as helping you to manage data and management information more effectively. We have particular experience of IT audits and reviews, carried out with a view to improving the quality and cost-effectiveness of your IT investments.

And, of course, we design, install, support and maintain our clients’ highly varied infrastructures - integrating telephony solutions, if appropriate.
Full Service Support, the sorts of activities we take ownership of include:

Long-term planning and advice
Infrastructure review and recommendations for the future
Infrastructure design and implementation
Support and maintenance of existing infrastructure
IT support and user training
Security advice and implantation of agreed policies
Remote working solutions: advice and implementation services
Back-up and business recovery

In addition, for some customers we advise on Business Intelligence Services. Here, our advice helps management teams to make more of the data they hold, to facilitate better-informed decision making. We also offer advice and implementation of telephony technologies, integrating them with existing data networks, to deliver fully integrated and CRM-focused solutions.

Some of the projects we have delivered include:

Complete migrations from Novel to Microsoft covering multiple locations with minimal downtime.

Network refresh projects. End-to-end designing, planning, procuring and implementing. Migrating data, refreshing infrastructure, manage user expectations.

RHC Solutions perform smaller projects with the same professionalism as the larger ones. Single SBS (Small Business Server) upgrades, introducing a new server into the domain.etc.

Remote working solutions for companies where the management wants to work from home, to those clients who have hundreds of staff operating around the globe.
IT Manager

AVA Financial

(Financial Services industry)

January 2008 — April 2009 (1 year 4 months)

Worldwide IT Management, Troubleshooting, High Level Technical support for Cyprus, Russia, Ireland, USA and Israel branches.
• Planning, managing, maintenances and troubleshooting remotely Server Farm in NJ, USA.
• Active Directory, Exchange, IIS, SQL, Microsoft CRM, Terminal Servers, Protegrety Web Application Firewall.
• Supporting to Partner’s and Affiliate’s Multilanguage Web Sites.
• Writing Automation Bach Scripts.
• Planning, Managing Main Office and Dealing Room in Nicosia, Cyprus and AVA Facilities in Ireland, Russia, UAE, USA.
• Working with local ISPs
• Supporting Checkpoint SBox, Cisco Routers and Switches.
• Supporting PCs and AD, Exchange, SQL, Avaya IP Office, IIS, Symantec SEP, Monitoring Tools, Checkpoint NGX Servers.
• Technical Support for partners from Spain, Turkey, Russia, Argentina.
• Tech Support for Call Center more than 100 Users, Management and Marketing Departments.
• Managing Help Desk Department with 8 Help Desk Persons over the world.
• Planning, Managing Support maintenances and troubleshooting ClalForex in Israel
• AD, Exchange, IIS, SQL, ISA Servers, Monitoring Tools, Checkpoint NGX, Cisco Switches and Routers, VMware, Scripts, Etc.
• More than 100 Desktops and Laptops and Printers environment.
• 24/7 Support for all Tech issues in AVAFX, Including Web Sites, Network Connectivity between all sites, Critical Services, Help Desk Issues.
Senior IT Consultant

Neway Technologies

(Information Technology and Services industry)

January 2006 — December 2007 (2 years)

Senior IT Consultant of Microsoft solutions.
• Planning, Designing, Installations and Support to Customers Bank Hapoalim, ZAP, IDF, RAD, Microsoft, Rafael, etc.
• Deploying Security Solutions like Symantec Antivirus, Endpoint Security and Exchange Antivirus. Trend Micro ScanMailand OfficeScan, Microsoft Forefront and Antigen for Exchange, ESET NOD32 and McAfee Solutions
• Installations and Configuring Fortigate, SBox, PIX appliances.
• Support and operations of Microsoft Virtual and Physical Servers.
• Planning and Deploying VMware Virtual Infrastructure

Senior Technology Consultant at OFEK (formerly unit 180), Israel Air Force.
Management of IAF Headquarters Network. More than 5000 users, 4000 workstations. Management of more than 100 servers based on MS Services. Research and testing Windows Vista, Exchange 2007, Windows Server 2008 for IAF. Planning and Designing projects of new and legacy systems.
• Planning, Installation, integration and upgrading servers based on AD, SPS, MOM, SMS, MSSQL, MS Exchange, WDS, RIS, MS Virtual Servers, VMware GSX/ESX, Writing Scripts, Unattended Installations, Software Deployments Etc.
• Migrations from Windows NT4 to 2003, Exchange 5.5 to 2003.
• Professional liability of projects from beginning to end.
• Aid and attention on Disaster Recovery issues.
• Support and operations of Virtual and Physical Servers.
• Implementation and configuration improvements consulting.
• Consolidation of maintenance plans for Systems.
IT Manager

LX Mobile Systems, Al-Xon Portable Terminal, Porta-Soft.

(Information Technology and Services industry)

January 2003 — December 2007 (5 years)

Planning, installation, support and managing networks based on Microsoft Windows 2000/2003 AD, IIS, Exchange, SQL, SAV, BackupExec, SAP BO, Etc.. More than 10 Windows 2000/2003 Servers, 50 Workstations in LAN, more than 20 Windows 2000/2003 Servers in External Network DMZ.
• Upgrade network from NT4 to Windows 2003, Upgrade Exchange 5.5 to Exchange 2003.
• Install and manage company’s Systems from scratch.
• Servers, Workstation and Laptops purchasing
• QA of application and hardware for mobile computers and devices PocketPC, Windows CE, Printers.
• Research of new technologies like a RFID, Wi-Fi, CDIO, CF, Bluetooth, etc.
• Customers Technical Support. Supporting Company’s systems in Clients sites and Clients Systems in Own Server Farm Tami4, IEC, Tempo, Tnuva, etc..
Tech Support

012 Golden Lines

(Information Technology and Services industry)

2003 — 2003 (less than a year)
System Administrator

IFN Systems

(Information Technology and Services industry)

January 2000 — December 2002 (3 years)

System Administrator in Customer Service Support department.
• Installing and configuring Document and Image systems.
• Finding and solving technical problems.
• Technical service support to customers (Bank Tfahot, Calal Insurance, Mirs… ).
PC Technical

Mechkar Copmuters

(Information Technology and Services industry)

June 1994 — August 1998 (4 years 3 months)

Assembling, installing and configuring personal computers to privet customers

Roman Heiman rhc1994@gmail.com’s Education

Ha'Universita Ha'Petuha

B.A. , Business Management , 2007 — 2012 (expected)
Ha'Universita Ha'Petuha

B.A. , Computers Science , 2002 — 2006
Ashrot Hi Tech

MCSE 2000 , Microsoft Certification System Engineer , 2000 — 2001
Mevoot Yam

1995 — 1998