Rodneika Smith

Rodneika Smith

Teller

Location
Buford, Georgia (Greater Atlanta Area)
Industry
Financial Services

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Rodneika Smith's Overview

Current
Past
  • Pre-School Teacher at Discovery Point Child Development Center
  • Risk Associate at Capital One
  • MEDICARE Customer Service Representative at Vangent
  • Counselor / Preschool Teacher at YMCA
  • Hostess / Server at Molly McGuire's
  • Coordinator / Counselor at Y.M.C.A
  • Cashier at Wal-Mart
  • Photographer / Cashier at Eastman Kodak
Education
Connections

22 connections

Rodneika Smith's Experience

Bank Teller

Wells Fargo Advisors

Public Company; 10,001+ employees; wfc; Financial Services industry

May 2013Present (1 year 5 months)

Pre-School Teacher

Discovery Point Child Development Center

July 2012April 2013 (10 months) sugar hill, georgia

Risk Associate

Capital One

Public Company; 10,001+ employees; COF; Financial Services industry

November 2011April 2012 (6 months) Chester, Va

Make outbound collection calls
Receive Inbound collection calls
Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
Perform account level research
Participate in department activities
Overcome objections that customers have about making payments toward their account and help them to understand their accounts and responsibilities

MEDICARE Customer Service Representative

Vangent

June 2011November 2011 (6 months) Chester, Va

Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.
Adhere to the Privacy Act as it relates to the confidentiality of information released.
Respond to telephone inquiries within the departmental goals for quality, schedule adherence and average handle time.
Review and maintain Empower on a daily basis and report any errors immediately
Complete Deltek timesheet on daily basis before the end of his or her shift.
Utilize databases and written materials to look up and provide information to telephone inquiries.
Maintain appropriate documentation of phone inquiries.
Provide information on general Medicare eligibility and information (e.g. General Enrollment Period and the Special Enrollment Period).
Enroll callers in Medicare Prescription Drug Plans.
Provide general claims information including appropriate transfers and referrals.
Provide Medicare Secondary Payer information with the appropriate referrals and fulfillment's.
Follow-up on Medicare Advantage Plans disenrollment status questions (e.g. if the caller is just checking to see if their disenrollment is effective

Counselor / Preschool Teacher

YMCA

Nonprofit; 10,001+ employees; Nonprofit Organization Management industry

September 2010June 2011 (10 months)

Supervise 18 campers and responsible for their health and safety at all times.
Plan and prepare a variety of camp activities appropriate for ages assigned in
individual small groups.
Plan activities for camp-wide participation.
Plan and conduct daily values clarification discussions.
Attend training, staff meetings and special events as scheduled.
Be responsible for care and maintenance of equipment and site.
Complete camp evaluation at end of summer.
Act as a role model, representing the YMCA.

Hostess / Server

Molly McGuire's

January 2010May 2010 (5 months)

Ensure that the food prepared conforms to specifics of the customer orders; initiates the procedures to fulfill those orders.
Work with the kitchen staff in preparing the food in the correct table wares or packaging if for take out.
Parallel the duties of a waiter/waitress in small diners and food stalls by offering menus, taking orders, delivering the food orders and present the check after.
Maintain proper hygiene and decorum to make a positive impression with the customers.
Clean the table and surrounding areas after the customer has vacated the place, replaces the table linens, utensils and markers to make it ready to receive the next customer.
Perform cashiering work
Respond to customer calls for beverage refills or other food order additions they may order along with refilling table condiments, sauces or gravies.
Present customers with promotional food items and special offers.

Coordinator / Counselor

Y.M.C.A

Nonprofit; 10,001+ employees; Nonprofit Organization Management industry

May 2008December 2009 (1 year 8 months)

Supervise 21 campers and be responsible for their health and safety at all times.
Plan and prepare a variety of camp activities appropriate for ages assigned in
individual small group.
Plan activities for camp-wide participation.
Plan and conduct daily values clarification discussions.
Attend training, staff meetings and special events as scheduled.
Be responsible for care and maintenance of equipment and site.
Complete camp evaluation at end of summer.

Cashier

Wal-Mart

Public Company; 10,001+ employees; WMT; Retail industry

November 2007June 2008 (8 months)

Processing transactions.
Solving the queries of the customers.
Coordinating with the other departments.
Operating cash registers efficiently.
Restocking the products.
Managing the cash register.
Interacting with customers.
Completing transactions in a timely manner.
Maintaining the appearance of the store.
Directing the customers regarding the products.
Ensuring that the customers meet the age criteria , while purchasing some products

Photographer / Cashier

Eastman Kodak

Public Company; 5001-10,000 employees; KODK; Printing industry

February 2006December 2007 (1 year 11 months)

Performs custom and specialized photography on location using a variety of still cameras and other photographic equipment; camera setting, lighting requirements and other specifications to ensure quality shooting.
Maintains print and negative file of photographs taken for future use/reference; maintains files on client billings.
Maintains inventory of various photographic supplies such as chemicals and paper; orders supplies according to departmental policies and/or budget constraints.
Requisitions supplies according to department policies and/or budget guidelines.
Consults with clients to determine needs based on end use, budget and time.

Rodneika Smith's Skills & Expertise

  1. Customer Service
  2. Restaurants
  3. Retail
  4. Childcare
  5. Child Development
  6. Financial Accounting
  7. Credit Cards
  8. Medicare
  9. Computers
  10. Telecommunications
  11. Call Center
  12. Cash
  13. Cashiering
  14. Time Management
  15. Cpr Certified
  16. People-oriented
  17. Youth Development
  18. Call Centers
  19. Leadership

Rodneika Smith's Education

Lanier Technical College

Certification, Early Childhood Education and Teaching

20132014

U.S Career Institute

Certification, Medical Assistant

20102011

Savannah State University

Social Work

20062008

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