Robert Rakoz

Current

• Senior Tier 2 Technical Specialist at IPOWER

Past

• Quality and Training Manager at IPOWER Web
• Technical Support Lead at IPOWER Web
• Reseller Operations Supervisor at IPOWER Web

• Operations Supervisor at StartLogic
• Robotics Manufacturing Line Lead at Daco Inc.

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Connections

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Industry

Information Technology and Services

Robert Rakoz’s Experience

• Senior Tier 2 Technical Specialist

  IPOWER

  (Privately Held; Information Technology and Services industry)

  June 2008 — Present (1 year 2 months)

  Virtual Private Server support for Parallels Virtuozzo virtual servers running Plesk on Windows Server 2003, Linux Debian and Linux Redhat servers.
  
  Training and assisting in technical areas for internal employees in hosting architecture, scripting languages and internal systems.

• Quality and Training Manager

  IPOWER Web

  (Privately Held; 51-200 employees; Information Technology and Services industry)

  July 2007 — June 2008 (1 year)

  Managing Quality and Training requirements of IPOWER's Operations staff. Organizing a team to provide new hire and continued training in customer service and internet technologies. Working with all levels of management to assess the skills of individuals within support. Creating training documentation and presentations to maintain and improve employee skills.

• Technical Support Lead

  IPOWER Web

  (Privately Held; 201-500 employees; Information Technology and Services industry)

  February 2007 — July 2007 (6 months)

  Oversee daily operations of the Reseller Technical Support department. Handle escalated technical support issues on Unix/Linux/Windows Server 2003 web servers.

• Reseller Operations Supervisor

  IPOWER Web

  (Privately Held; 51-200 employees; Internet industry)

  November 2006 — February 2007 (4 months)

• Operations Supervisor

  StartLogic

  (Privately Held; 51-200 employees; Information Technology and Services industry)

  April 2006 — November 2006 (8 months)

• Robotics Manufacturing Line Lead

  Daco Inc.

  (Privately Held; 51-200 employees; Mechanical or Industrial Engineering industry)

  March 2004 — May 2006 (2 years 3 months)

  Setup and operated robotics manufacturing operations for the automotive industry. Ran production and consulted on CNC lathes, machining centers, induction heat treating, powder coating, zinc phosphating, MMC quality checks, broaching, balancing and ID/OD CNC Grinding. Wrote ISO/QS 9000 procedures and work instructions, and converted some of those to compliance to ISO/TS 16949. Participated the companies assimilation of SixSigma processes. Programmed Fanuc Robotics.

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