Rita Santos Jorge

Rita Santos Jorge

Service Desk Manager at Xerox Global Services

Location
Lisbon Area, Portugal
Industry
Information Technology and Services

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Rita Santos Jorge's Overview

Current
Past
  • Knowledge Manager at Oniway
  • Quality Manager at ONI
  • Helpdesk Supervisor at BES
Education
  • Instituto Politécnico de Lisboa - Escola Superior de Comunicação Social
  • ibs
Connections

500+ connections

Websites

Rita Santos Jorge's Certifications

  • ITIL V3 Foundation

    • ISEB
  • ITIL V3 Service Operation Certification

    • ISEB

Rita Santos Jorge's Experience

Service Desk Manager

Xerox Global Services

Information Technology and Services industry

October 2011Present (3 years) Lisbon Area, Portugal

Operations Manager

Fujitsu Services

Public Company; 10,001+ employees; FJTSY; Information Technology and Services industry

August 2008September 2011 (3 years 2 months) Lisbon Area, Portugal

Service Desk Manager

Logica

Public Company; 10,001+ employees; Euronext: LOG; Information Technology and Services industry

May 2004August 2008 (4 years 4 months)

Consultant

noLimits Consulting

Privately Held; 11-50 employees; Management Consulting industry

January 2004May 2004 (5 months)

Knowledge Manager

Oniway

Privately Held; 201-500 employees; Telecommunications industry

20022003 (1 year)

Quality Manager

ONI

Privately Held; 201-500 employees; Telecommunications industry

19992002 (3 years)

Helpdesk Supervisor

BES

Privately Held; 5001-10,000 employees; Banking industry

19991999 (less than a year)

Rita Santos Jorge's Languages

  • English

Rita Santos Jorge's Skills & Expertise

  1. IT Service Management
  2. Service Management
  3. Team Management
  4. IT Management
  5. ITIL
  6. Service Delivery
  7. IT Strategy
  8. Disaster Recovery
  9. Project Management
  10. Strategy
  11. IT Outsourcing
  12. Incident Management
  13. Sla
  14. Management
  15. System Administration
  16. Service Desk
  17. Team Leadership
  18. IT Operations
  19. Help Desk Support
  20. Managed Services
  21. CRM
  22. Security
  23. Problem Management
  24. Pre-sales
  25. Project Planning
  26. Active Directory
  27. Troubleshooting
  28. Service Improvement
  29. Outsourcing
  30. Requirements Analysis
  31. Business Process
  32. Integration
  33. Business Process Improvement
  34. Governance
  35. Project Delivery
  36. Leadership
  37. Change Management
  38. Call Centers
  39. Business Analysis
  40. Process Improvement
  41. Solution Architecture
  42. Telecommunications
  43. Data Center
  44. PMO
  45. Cloud Computing
  46. PMP
  47. Stakeholder Management
  48. Vendor Management
  49. Information Technology
  50. Project Portfolio Management

View All (50) Skills View Fewer Skills

Rita Santos Jorge's Education

Instituto Politécnico de Lisboa - Escola Superior de Comunicação Social

19941997

ibs

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