Team Lead, Change,Configuration and Release Management at EDS, an HP company
Dallas/Fort Worth Area
- Current
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- Team Lead, Change,Configuration and Release Management at EDS
- Past
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- Team Lead, Change Management at EDS
- Change Management Analyst at EDS
- Project Manager at CareerPointe (AMR Corp.)
- Manager, Distributed Support Services at Alliance Data Systems
- ECommerce Project Manager at Alliance Data Systems
- Senior Business Systems Analyst at Alliance Data Systems
- Project Manager - Web Development at Nortel Networks
- Regional Manager - Global Electronic Messaging at Nortel Networks
- Recommended
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13 people have recommended Rick - Connections
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- Industry
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- Websites
Rick Butler’s Summary
Information Technology professional with progressive experience in the areas of Technical Leadership and Support, Project Management, Change Management and Business Analysis. Success in software/system support, product implementation, project management using various SDLC methodologies. Proven abilities to lead cross-functional technical teams and in delivering seamless, efficient solutions to customers. Demonstrated capabilities in all aspects of business management including:
* Effective Problem Resolution
* Customer Satisfaction/Loyalty
* Process Improvement
* Domestic and International Technical Leadership
* Project/Change Management
Rick Butler’s Specialties:
Building and Maintaining Positive Client Relationships, Improving Customer Satisfaction and Loyalty, Technical Leadership at the Domestic and International Levels, Project Management, Business Analysis, Change Management
Rick Butler’s Experience
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Team Lead, Change,Configuration and Release Management
EDS
(Public Company; HPQ; Information Technology and Services industry)
May 2008 — Present (1 year 3 months)
- Provides leadership role of the ITIL Change,Configuration and Release Management Teams in support of a Classified Government E-commerce Infrastructure. Responsibilities include the development and implementation of Change, Configuration and Release Management Best Practices as well as daily operations.
- Responsible for the development and implementation of the Configuration Management Database(CMDB)
- Leading team in the design, development and implementation of new Change and Configuration Management process/procedures
- Responsible for Daily Operations of Change, Configuration and Release Management -
Team Lead, Change Management
EDS
(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)
July 2006 — May 2008 (1 year 11 months)
- Provides leadership role of the Change Management Team in support of a government agency's multi-environment ecommerce infrastructure. Responsibilities include the implementation of Change Management Best Practices as well as daily operations.
- Responsible for the development of Change Management processes and procedures -
Change Management Analyst
EDS
(Public Company; 10,001 or more employees; Information Technology and Services industry)
September 2004 — June 2006 (1 year 10 months)
- Perforned Change Management activities including technical review and approvals, scheduling of technical assessments and hardware/software changes across multiple environments.
- Improved relationships between Operations team and other project teams by improving communications and discussing areas for improvement.
- Worked closely with Government organizations to review and approve both application and infrastructure changes across all environments. -
Project Manager
CareerPointe (AMR Corp.)
(Public Company; 10,001 or more employees; AMR; Airlines/Aviation industry)
October 2003 — March 2004 (6 months)
- Planned, directed, and coordinated the activities of the Shared Services Infrastructure teams in support of high-availability web environment. Worked closely with AA.com and BusinessExtrAA.com software development teams using SDLC methodology to ensure that goals and objectives of projects were accomplished within prescribed timeframes. Activities included Unix Server support, Oracle and SQL database support.
- Provided leadership and direction to Infrastructure project teams by understanding business processes, gathering requirements, managing scope, and ensuring that an appropriate level of application quality was maintained. -
Manager, Distributed Support Services
Alliance Data Systems
(Public Company; Information Technology and Services industry)
March 2001 — April 2003 (2 years 2 months)
Managed desktop support and corporate messaging organizations supporting corporate, data center and call center environments. Setting overall departmental policies and direction to meet company-established goals. Planned and administered departmental budgets.
- Directed technical team in evaluation of Microsoft Enterprise Agreement activities that resulted in a savings of $800K/yr
- Negotiated cost of remote desktop control software for corporate enterprise with a savings of $203K
- Demonstrated capacity to implement innovative customer support programs that drive awareness, increase effectiveness and strengthen the organization resulting in improved customer satisfaction results by 30% -
ECommerce Project Manager
Alliance Data Systems
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
January 2000 — March 2001 (1 year 3 months)
Directed 12 technical professionals responsible for implementation activities of all eCommerce web-based projects. Acted as Liaison between the customer and the development teams and provided technical leadership. Performed scope management, status reporting, defining project plans and deliverables and managing customer expectations and relationships.
- Improved retail ecommerce project implementations by 60% by introducing RAD methodology to development teams.
- Improved relationships between IT organization and business units by improving communications and facilitating weekly status meetings -
Senior Business Systems Analyst
Alliance Data Systems
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
January 1999 — December 2000 (2 years)
Facilitated business requirements meetings for all petroleum fleet projects. Responded to complex ad-hoc requests for information from both internal and external customers. Participation in POS system conversions and assisted with the development of specifications for system changes.
- Increased client satisfaction scores by 30% with improved communications
- Improved internal team dynamics by meeting with managers of peer teams to identify perceived road blocks and then providing workable solutions
- Worked closely with Petroleum clients to determine technical requirements of major corporate initiatives. -
Project Manager - Web Development
Nortel Networks
(Public Company; 10,001 or more employees; Information Technology and Services industry)
December 1996 — December 1998 (2 years 1 month)
Directed project life cycle activities in implementation and ongoing support of IT web-based projects. Identified, implemented and supported Document/Collaboration web-based application. Developed customized startup guides to assist in training efforts.
- Led technical and non-technical teams in support of critical business project with major external client. Project activity resulted in recovery of $160M. Received Nortel’s President Award for Shareholder Value
- Identified and implemented web-based document/collaboration application and reduced customer web development costs by 90%. Application was implemented as corporate solution with an ROI of 635%.. -
Regional Manager - Global Electronic Messaging
Nortel Networks
(Public Company; 10,001 or more employees; Information Technology and Services industry)
December 1995 — December 1996 (1 year 1 month)
Developed and directed 2nd/3rd level Corporate Electronic Messaging team supporting Microsoft Exchange Servers across western US, Central America, South America and Caribbean. Directed 10 technical staff Members from cross functional disciplines outside of the 2nd and 3rd level support teams. Participated as member of technical leadership team to effectively design messaging infrastructure across the enterprise.
- Improved customer satisfaction results 65% by implementing innovative support activities
- Directed domestic (Western US) and international (Central, South America and Caribbean) technical support teams in corporate messaging conversion from Macintosh QuickMail infrastructure to Microsoft Exchange infrastructure.
Additional Information
Rick Butler’s Websites:
Rick Butler’s Interests:
New Usable Technology, ITIL, Building Customer Loyalties, Jazz and Blues Music, Scuba Diving, Snow Skiing, a little Golf when I can squeeze it in.
Rick Butler’s Honors:
ITIL Practitioner Release and Control Certification(IPRC), 2007
ITIL Foundation Certification, 2007
Nortel President Award for Shareholder Value – 1998 (Project Management)
Nortel Award of Merit – Customer Satisfaction - 1998 (Project Management)
Nortel Award of Merit – Customer Satisfaction - 1997 (Project Management)
United Way James F. Chambers Award for Web Site Development – 1997 (Team Collaboration Award)
Rick Butler’s Contact Settings
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