Richard Munholand

Richard Munholand

Assistant Store Manager Save A Lot Grocery Store

Location
Kansas City, Missouri Area
Industry
Retail

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Richard Munholand's Overview

Current
  • Assistant Store Manager at Save A Lot
Past
  • Operations Support Manager at Blockbuster
  • Regional Sales Manager at Blockbuster
  • Operations Support Manager at Blockbuster
  • Store Manager at Blockbuster
  • General Manager at Nature's Pavillion Natural Food Market
Education
Connections

99 connections

Richard Munholand's Summary

Certifications And Awards:
Wicklander Interrogation Training in 2012
District Peer of the Year 2009- Top Sales Driver
District Peer of the Year 2010- Top Sales Driver
District Employee of the Year 2010
Candidate for Territory MVP of the Year 2011 Candidate

Richard Munholand's Experience

Assistant Store Manager

Save A Lot

March 2014Present (7 months) kansas city, missouri

Operations Support Manager

Blockbuster

Public Company; 10,001+ employees; BBI; Retail industry

November 2013January 2014 (3 months) Washington | Oregon | Missouri | Nebraska | Iowa

Served as a resource for the Territory Director and Corporate Personnel in standard operating
procedures, loss prevention, inventory management and protection of company assets during
liquidation process.
• Supported an area of 49 stores in 5 states in store operations, training, loss prevention and
audit compliance.
• Proficient in analysis and utilization of exception reporting to reduce physical loss.
• Completed operational audits in all stores and performed follow-up on action plans to
improve operations and accountability at the store and region levels and identify fraudulent
behaviors.
• Set high level of expectations and ensured follow-up and accountability was in place for
below standard operational performance as identified by audits completed.

Regional Sales Manager

Blockbuster

Public Company; 10,001+ employees; BBI; Retail industry

March 2013November 2013 (9 months) Missouri | Oklahoma | Nebraska | Iowa

Served as a multi-unit manager for 25 Blockbuster Video stores located in Missouri, Nebraska, and
Oklahoma accounting for over 7 million dollars of annual revenue.
• Worked directly with store managers to deliver a superior customer experience, while
growing district sales & controlling operational costs to be one of the most profitable regions
in the territory.
• Ensured customer service excellence, store merchandising and operational execution.
• Development, training and performance of approximately 150 employees.
• Identified and leveraged individual strengths of store employees to improve overall team
results and create a team environment with employees committed to executing quality work.
• Conducted P&L analysis with store managers to ensure positive EBITDA.
KEY ACCOMPLISHMENTS
• Through upgrading talent, instituting extensive sales/customer service training and
accountability of associates, and proper merchandising of the stores to capitalize on better
placement of high margin product, took a region ranked in the bottom 10% of the company
and turned it around to finish in the top 10% of the company within 6 months.
• Re-instated a Store Manager In-Training Program and converted 4 assistants to store
managers.
• Instituted a bi-weekly meeting of store level market managers to improve marketing within
the region by increasing active membership within my region.

Operations Support Manager

Blockbuster

Public Company; 10,001+ employees; BBI; Retail industry

February 2012March 2013 (1 year 2 months) Missouri | Oklahoma | Nebraska | Iowa | Illinois | Minnesota | Wisconsin

Served as a resource for the Territory Director and Corporate Personnel in standard operating
procedures, loss prevention, inventory management and protection of company assets.
Responsibilities include the following:
• Supported a territory of 115 stores in Colorado, Oklahoma, Missouri, Nebraska, Iowa, Illinois,
Wisconsin and Minnesota in the areas of store operations, training, loss prevention and audit
compliance.
• Worked daily with store management and sales associates to minimize internal and external
theft activity.
• Complete operational audits in all stores and follow-up on action plans to improve operations
and accountability at the store and region levels and identify fraudulent behaviors.
• Conducted training on the detection of shoplifters, and company audit criteria for Assistant
Operation Managers within the territory.
KEY ACCOMPLISHMENTS
• Worked with Corporate Loss Prevention Department to develop closing store audit, product
receiving training guide and key objectives for 2013.
• Improved territory operational audit scores by 15% in 2012.
• Investigated and collected a statement for a $500,000 internal theft case impacting our online
distribution center.

Store Manager

Blockbuster

Public Company; 10,001+ employees; BBI; Retail industry

March 2006February 2012 (6 years) Kingston, NY | Kansas City, MO | Independence, MO | Blue Springs, MO

Responsible for ensuring store merchandising and operational execution, P & L management, and
leading the development and supervision of employees who successfully carried out the company’s
visions and objectives. I drove my team to exceptional results by:
•Provided welcoming service by greeting and assisting members, and responding to members
inquiries and complaints by creating an atmosphere and culture where members’ satisfaction was
the primary goal of all sales associates.
•Took responsibility for achieving sales targets through building sales by identifying and following
through on sales opportunities.
•Ensured the smooth operation of each shift through proper scheduling, attention to detail, positive
motivational techniques, and directional techniques. Monitored sales activities to ensure that
members received satisfactory service and quality goods.
•Enforced safety and security rules as they related to the operational expectations of the company.
•Responsible for accurate completion of Daily Sales Report and coding of invoices for payment, and
created schedules that met labor expense goals.
•Interviewed, hired, trained and managed payroll of hourly employees; hired the best people for the
job; kept turnover to an acceptable level.
•Responsible for setting objectives for retail employees, and for providing feedback and
administering regular performance reviews.
KEY ACCOMPLISHMENTS
•Demonstrated ability to motivate and lead employees by continually leading region in sales
priorities.
•Raised customer satisfaction scores from 65% to 93%

General Manager

Nature's Pavillion Natural Food Market

November 1998March 2006 (7 years 5 months) Kingston, NY

Responsible for team development, communications, sales and profit control management.
• Delegated tasks to develop employees under my supervision
• Responsible for purchasing and receiving
• Managed store operations and administration including scheduling, reports, inventory and
customer service.
• Worked with many vendors to ensure product quality.

Richard Munholand's Certifications

  • Wicklander-Zulawski: Interview and Interrogation Techniques

    • Wicklander-Zulawski
    • February 2012

Richard Munholand's Skills & Expertise

  1. Loss Prevention
  2. Retail
  3. Store Management
  4. Management
  5. Sales Operations
  6. Time Management
  7. Profit
  8. Sales
  9. Visual Merchandising
  10. District Management
  11. Store Operations
  12. Retail Sales
  13. Inventory Control
  14. Driving Results
  15. Shrinkage
  16. Training
  17. Multi-unit
  18. Inventory Management
  19. Customer Satisfaction
  20. Recruiting
  21. Wicklander-Zulawski Interview & Interrogation
  22. Partnerships
  23. Interviews
  24. Case Managment
  25. Auditing
  26. Coaching
  27. Internal Investigations
  28. Merchandising
  29. Customer Service
  30. Case Management

View All (30) Skills View Fewer Skills

Richard Munholand's Education

Southwestern College

General

19861987

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