Richard Appert

Current

West Region Director Operations at Pitney Bowes

Past

U.S Operations Manager at Crestec USA
Plant Manager at O'Neil Data Systems
Director Customer Service & Operations at Merrill Corporation

Customer Service/Operations Manager at Bowne Financial Printing

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Education

University of California, Los Angeles - The Anderson School of Management
Fordham University

Recommended

5 people have recommended Richard

Connections

157 connections

Industry

Outsourcing/Offshoring

Richard Appert’s Summary

Commercial Services/Goods & Fulfillment Manufacturing
Print and Document Management Services

Versatile, decisive customer service and operations executive with diversified business experience in the service and manufacturing industries. Produces results in fast paced, multi-dimensional environments where adaptability and flexibility are imperative. Analytical, problem solving and negotiating strengths combine to manage strategic issues resulting in profitable development of new and existing business.

Richard Appert’s Specialties:

Operations Productivity and Quality Improvement
Process Analysis & Improvement
Development & Implementation of Training & Processes
Client Service & Relationship Management
Revenue Growth & EBIT Achievement

Richard Appert’s Experience

West Region Director Operations

Pitney Bowes

(Public Company; PBI; Business Supplies and Equipment industry)

2005 — Present (4 years )

Directed full P&L of multi-site, multi-state operations. Responsible for Sales, Operations, Human Resources, Billing, A/R, Inventory and over 150 full-time personnel, in a multi-shift environment.

Accomplishments
• Revitalized, rebuilt under performing sites – revenue/ebit and operational excellence
• Introduced, implemented Six Sigma Black Belt practices to operations
• Reduced labor expense by $10,000 per month, per site, by introducing a labor plan
• Retained & renewed 100% of contract accounts within region
• Created Strategic Incentive Plan for Sales Executives and Operations Directors driving EBIT increase from sales through execution
• Improved quality to a 99.875% defect free delivery
• Collaboratively created and implemented 1st Client Satisfaction Survey
U.S Operations Manager

Crestec USA

(Printing industry)

2002 — 2005 (3 years )

Oversaw operations of a commercial print, fulfillment, and variable data solutions provider. Services include: print, translation, call center, website design, warehousing and third party logistics. Responsible for Customer Service, Estimating, Desktop Pub, Prep, Press, Bindery, Shipping, Fulfillment, Call Center and Translation Services.
•Reduced Overtime in 90 days by 25% - $85,000 savings first year
•Introduced schedules, metrics, improved process flow.
•Improved profitability and Customer Service simultaneously.
•Re-organized production floor and warehouse racking system.
•Reduced RMA, obsolete inventory and machinery.
•Increased productivity and cross training.
Plant Manager

O'Neil Data Systems

(Printing industry)

2000 — 2001 (1 year )

Responsible for Production operations of a $35 Million commercial print and fulfillment manufacturing facility. Facility operates 24x7, with 120 fulltime personnel.
Director Customer Service & Operations

Merrill Corporation

(Printing industry)

1993 — 2000 (7 years )

Responsible for 100 CSRs + 10 DR in 8 cities.

•Managed growth while revenue increased from $60MM in 1996 to $140 MM by 2000.
•Responsible for: overall client sat, budgeting, recruiting/hiring, planning, staffing, creation of incentive programs, employee development, training and specific national initiatives.
•Designed job titles, job descriptions, created salary levels for Customer Service and Administrative groups, brought uniformity of job name, function and salary to region.
•Created and Implemented Regional production and service procedures for CS and Admin groups. Enabled uniformity, facilitated training, increased productivity, reduced paperwork/usage, became the model for the national process.
•Directed cross functional committee that analyzed and recommended changes to the existing production platform, then implemented those changes with IT, provided cost benefit analysis and company wide communication prior to and post implementation. Savings of 600K/yr
Customer Service/Operations Manager

Bowne Financial Printing

(Public Company; 1001-5000 employees; BNE; Printing industry)

1987 — 1993 (6 years )

Relocated to the West Coast (from NYC)and promoted to shift manager of office. Responsible for all client and production related tasks, eight direct reports within the customer service department and the supervision of the office staff, as well as the typesetting and bindery departments. As a working manager, responsibilities included: client service, production coordination, staffing, training and overall workload/productivity management on the second shift.

Richard Appert’s Education

University of California, Los Angeles - The Anderson School of Management

Certificate , Finance - Executive , 1998 — 1998
Fordham University

BA , History , 1983 — 1987

Activities and Societies:

Crew
Debate Team