Chief Operating Officer for IPWatchdog, Inc.; Patent Paralegal at Zeis, Widerman & Malek
Washington D.C. Metro Area
- Current
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- Patent Paralegal at Zeis, Widerman & Malek
- Chief Operating Officer at IPWatchdog, Inc
- Past
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- Vice President at IPWatchdog, Inc.
- Account Representative at Citadel Broadcasting
- Sales Executive at Greater Syracuse Chamber of Commerce
- Data Base Administrator at Vertex, Inc.
- Education
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- University of Phoenix
- Pennsylvania State University
- Recommended
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5 people have recommended Renee C - Connections
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85
connections
- Industry
- Professional Training & Coaching
- Websites
Renee C (Compasso) Quinn’s Summary
PROFESSIONAL EXPERIENCE
• More than 10 years of direct customer contact and Customer Service experience.
• Chosen as the "Voice of The Company" for all internal and external company telephone system recordings including the Automated Call Distribution line for Vertex, Inc. in Berwyn, PA.
• Awarded a “Peer Applause” certificate for dependability, professionalism and personality.
• Demonstrated problem solving skills through reactive and proactive customer service and product support roles.
• Received “Most Notable Networker” award 6 months in a row for “Most referrals passed.”
• Initiated and conducted research on undeliverable mailings resulting in company savings of more than $300,000 per quarter.
• Participated in organizational Support Center Practices certification while maintaining an individual customer service excellence rating of 2.58/3.00 where the overall department rating was 2.5/3.0.
• Exceptional organizational skills as proven by ability to verify and update account information on more than 500 multi-level customer accounts during a 6-month data maintenance project.
• Developed strong oral and written communication skills through more than 10 years of direct customer contact experience.
• Designed internet and real world marketing strategies including radio and television advertising and direct mailing using Multiple Media and in-person networking events.
• Proven ability to multi-task by maintaining full time employment as a single mother while completing MBA degree.
• Data base management experience for company with more than 10,000 bill to and ship to contacts.
MY GOAL
I would like to move into a Management position where I manage a team of professionals. I am an excellent teacher and work well with nearly any personality type. My vast experience, determination and desire, coupled with my B.S. in Psychology and my MBA, make me the perfect candidate for such a position.
Renee C (Compasso) Quinn’s Specialties:
Through more than 10 years of Customer Service experience, I have developed a proven record of Customer Service excellence and pride myself on my ability to work with people of any type of personality as well as in any situation. I have a proven ability to de-escalate negative situations caused by unsatisfied and/or irate clients. I am friendly, flexible and approachable.
Renee C (Compasso) Quinn’s Experience
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Patent Paralegal
Zeis, Widerman & Malek
(Professional Training & Coaching industry)
March 2009 — Present (5 months)
I work in a patent paralegal capacity where my primary responsibility is to provide legal support to the attorneys in our firm as well as inventors and entrepreneurs that seek out our firm for legal assistant in Intellectual Property. I am the clients first point of contact where on a daily basis I assist in the collection of necessary information to perform patent searches and create patent applications for new and improved innovations.
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Chief Operating Officer
IPWatchdog, Inc
(Legal Services industry)
February 2009 — Present (6 months)
IPWatchdog.com is an online magazine to which I am the Chief Operating Officer. My primary responsibilities with IPWatchdog include interfacing with inventors, entrepreneurs, small businesses and attorneys. I am in charge of all day to day operations and am responsible for coordinating outside vendors in a project managing capacity. I continue to work in a patent paralegal capacity where my primary responsibility is to provide legal support to the attorneys in our partner firm Zeis, Widerman & Malek, as well as inventors and entrepreneurs that seek out our firm for legal assistant in Intellectual Property. I am the clients first point of contact where on a daily basis I assist in the collection of necessary information to perform patent searches and create patent applications for new and improved innovations. I am also working toward taking the Patent Bar in order to earn Patent Agent Status.
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Vice President
IPWatchdog, Inc.
(Legal Services industry)
April 2006 — February 2009 (2 years 11 months)
I was the Vice President IPWatchdog, Inc. from April of 2006 to February 2009 when I took on the role of Executive Director. My primary responsibilities with IPWatchdog were interfacing with inventors, entrepreneurs and small businesses. I was also in charge of accounts receivable, accounts payable and worked on developing marketing campaigns. I was also trained as a patent paralegal and worked with over 500 inventors on provisional patent applications. I also wrote business related articles for the IPWatchdog Blog.
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Account Representative
Citadel Broadcasting
(Public Company; CDL; Broadcast Media industry)
2005 — 2006 (1 year)
I designed radio advertising campaigns for corporate clients in the Greater Syracuse, NY area.
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Sales Executive
Greater Syracuse Chamber of Commerce
(Legal Services industry)
2004 — 2005 (1 year)
I worked with small and medium sized businesses to help them obtain their marketing objectives and obtain maximum benefit from being a member of the Greater Syracuse Chamber of Commerce.
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Data Base Administrator
Vertex, Inc.
(Computer Software industry)
February 1998 — June 2003 (5 years 5 months)
I started as the company receptionist while temping for an outside agency. After 2 weeks I was hired full time. I maintained that position for 2 years after which I was promoted to Software Support. I supported the company's customer's use of its tax compliance software After 2 years in that position I was again promoted to the position of Data Base Manager. In this position I maintained all of the company's 10,000+ bill t and ship t contacts. Nearing my 5th year anniversary wit the company, I was prepared to interview for the company's marketing department until I relocated to another state.
Renee C (Compasso) Quinn’s Education
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University of Phoenix
MBA , MBA in EBusiness , 2001 — 2003
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Pennsylvania State University
1991 — 1997
Additional Information
Renee C (Compasso) Quinn’s Websites:
Renee C (Compasso) Quinn’s Interests:
Love to read, learn new things, educate others, and working with people.
Renee C (Compasso) Quinn’s Groups:
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The Penn State Alumni Association -
eMarketing Association Network
Renee C (Compasso) Quinn’s Contact Settings
Interested In:
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
