Quality Control Manager at BMB Solutions
Egypt
Quality Control Manager at BMB Solutions
Egypt
Business Consultancy
(Privately Held; Marketing and Advertising industry)
December 2007 — Present (2 years 1 month)
-Indicate all major day-to-day problems encountered and take appropriate actions independently or with the help of higher authorities
-Advise all departments on pending issues, new regulations, etc., within the time frame
-Random auditing to insure quality standards and specifications are assured
-Function as a team leader, coach and mentor personnel concerning quality to insure quality activities are prioritized and achieved.
-CRM owner and responsible for the following:
-Capture & Track Customer Requests
-Manage Tasks & Work flow
-Assess Customer Satisfaction
-Provide Timely FAQ Responses & Email
-Report Performance
(Partnership; 11-50 employees; Management Consulting industry)
March 2006 — Present (3 years 10 months)
• Coordinating between clients and consultants
• Following up with the live projects in order to meet deadlines
• Compiling all other consultants’ deliverables and preparing the final report to be presented to clients
• Following up with the company’s financials
1996 — 2001
reading, swimming, hose-back riding, soccer, dancing