Sr. Closer/Notary Service at USA Self Employed
Houston, Texas Area
Sr. Closer/Notary Service at USA Self Employed
Houston, Texas Area
I have years of management and mortgage industry experience. My long term goal is to obtain a sales position opportunity where my income is determined by how much work and dedication I put into it. Looking for a special company where everyone works together to build on one another.
In depth familiarity with mortgage closing documents and the ability to translate the "legal-eze" into something the borrower can understand. Highly organized and prompt. Strong leadership skills- Leading by example and motivating my personnel.
(Oil & Energy industry)
July 2008 — Present (1 year 5 months)
(Public Company; 1001-5000 employees; LEH; Financial Services industry)
July 2003 — November 2007 (4 years 5 months)
Responsible for mid-west regional client support. Interviewed prospective client support personnel to determine best candidates. Trained reps in pricing matrix as well as company guidelines for underwriting, appraisal, credit policy and each of our loan programs to ensure they could properly assist our partners with any questions. Regularly teamed up with a select group of managers nationwide to create a call monitor program called “LIFE- Listening In For Excellence” to raise the quality of the customer experience and give department supervisors another tool for employee evaluations. Intervened and resolved conflicts when needed between clients, sales and operations management.
(Financial Services industry)
June 2002 — May 2003 (1 year )
Responsible for mailroom, scanning, document preparation for incoming copies of Deeds of Trust for releases or assignments. Engaged in curative actions for mortgages without clear chain of title by locating executives from companies no longer in business to obtain signatures for assigments of mortgage.
(Public Company; 51-200 employees; Banking industry)
March 2001 — June 2002 (1 year 4 months)
Managed file room containing mortgage servicing files using MasterTrak to account for any files requested by different offices. Supervised file room personnel and responsible for file room move from Irving to Plano successfully making transition without any file misplacement.
(Privately Held; 201-500 employees; Banking industry)
July 1999 — February 2001 (1 year 8 months)
Supervised group of 8-15 collections reps for past due 2nd lien mortgages.
(Public Company; 1001-5000 employees; Financial Services industry)
March 1998 — July 1999 (1 year 5 months)
Contacted customers to resolve past due payments on 2nd lien mortgages. Ran auto-dialer system (Solaris Sun system) for collections team.
(Public Company; 10,001 or more employees; Financial Services industry)
February 1996 — February 1998 (2 years 1 month)
Contacted customers regarding their past due credit card payments
Certification , Client/Server Technology , 1999 — 2000
CIS , Programming languages , 1994 — 1996
Basic level classes , Management , 1993 — 1994
Electronics Tech 1989 — 1991
Playing guitar, weightlifting, cardiovascular, reading, public speaking