Rachel (Wrynne) Gordon (MCQI CQP)

Rachel (Wrynne) Gordon (MCQI CQP)

Customer Quality Manager

Location
Crewe, United Kingdom
Industry
Automotive

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Rachel (Wrynne) Gordon (MCQI CQP)'s Overview

Current
Past
  • Quality Manager - Technical Team - Field/ Assembly at Bentley Motors Ltd
  • Quality Control Analyst at Bentley Motors Ltd
  • Quality and Reliability Engineer - Whole Vehicle at Bentley Motors Ltd
Education
Connections

433 connections

Rachel (Wrynne) Gordon (MCQI CQP)'s Summary

A highly motivated and assertive individual with the ability to deal with difficult situations, I am a logical and creative thinker, dealing with issues in a clear and methodical manner. With a proven ability to establish a good rapport with both clients and colleagues, I am an experienced customer service provider.
A confident team member/leader with excellent communication skills, who manages to combine a structured yet flexible approach to all tasks.
Recently identified as displaying 'Inspirational Behaviours' within Bentley Motors.
Further development of skills and increased knowledge within a challenging and commercially focused environment is welcomed.

Rachel (Wrynne) Gordon (MCQI CQP)'s Experience

Customer Quality Manager

Bentley Motors Ltd

Privately Held; 1001-5000 employees; Automotive industry

March 2013Present (1 year 7 months)

Providing a direct link between the Quality department within Bentley Motors Limited and the dealer network worldwide. With broad networks and international experience on a technical, managerial and operational level. Responsibilities include worldwide data analysis and reporting of summary of findings to all levels of the business to Board level. Emphasis being placed on the importance of the data analysis reaching all colleagues so that everyone has the opportunity to 'make a difference' and ensuring a positive customer experience at every interaction.
Awarded business wide 'Good to Great' award on two occasions between 2013 and 2014.

Quality Manager - Technical Team - Field/ Assembly

Bentley Motors Ltd

Privately Held; 1001-5000 employees; Automotive industry

March 2008February 2013 (5 years)

Responsible for Production Quality strategy for new model year programmes along with the training strategy. Management of the technical department responsible for the root cause analysis and problem resolution of all current model production. Responsible for production quality process and product audit both internally and externally along with full document control management and compliance to Business Systems, Production System and TS16949.
Full management of the PDI process.

Quality Control Analyst

Bentley Motors Ltd

Privately Held; 1001-5000 employees; Automotive industry

October 2004March 2007 (2 years 6 months)

Consolidation of the Production Quality Process documentation in line with the Bentley Business System and toward a more systems approach. Fully responsible for all internal and external audit activity and subsequent corrective action delivery. Full departmental compliance to Bentley Policy & Process Management System along with Business and Production System. Benchmarking of group systems and implementation of improvement activities. Full departmental budget control including Operating and Capital Expenditure. Management Review - preparation, monitoring and presentation. Independent Business Auditor

Quality and Reliability Engineer - Whole Vehicle

Bentley Motors Ltd

Privately Held; 1001-5000 employees; Automotive industry

May 2003October 2004 (1 year 6 months)

Being the knowledge holder for the VDS system, the next role came as a natural progression as the system was passed to Quality Aftersales. Use of other Quality tools and techniques to aid problem resolution; Responsible for implementation of TS 16949 within the department; ensuring the company operates within guidelines set by VW Group Quality systems and processes; carrying out quarterly environmental audits; participation in business problem solving forums and working within a ‘hands on’ environment in a role requiring both pro-activity and reactivity; carrying out Risk assessments on all customer -facing processes; facilitating implementation of a quality culture through the Company via workshops and group discussions; ensuring that Quality/ Business Improvement Initiatives are cascaded through the team and department in concise and timely manner; conducting departmental quarterly management reviews.

Bentley ‘Continental GT’ Launch Task Force - Quality Representative

Bentley Motors Ltd

Privately Held; 1001-5000 employees; Automotive industry

May 2002May 2003 (1 year 1 month)

Representation of the Quality department within the central task force set up to aid this critical period of launch. Collation of data: preparation of presentation material relating to the Quality performance: representing the Quality function within a business wide cross functional launch team; reporting to senior figures up to Board Member level; liaison and negotiation with suppliers; Development and control of documentation and timing plans; Development of Critical Project facilitation and monitoring of Quality Plans and Project Plans; reporting to all levels of the business.

Graduate Trainee - Quality Function

Rolls Royce and Bentley Motors Ltd

Privately Held; 1001-5000 employees; Automotive industry

October 2001April 2002 (7 months)

Rachel (Wrynne) Gordon (MCQI CQP)'s Skills & Expertise

  1. Automotive
  2. Cross-functional Team Leadership
  3. Manufacturing
  4. Strategy
  5. Project Management
  6. Business Process Improvement
  7. Continuous Improvement
  8. TS16949
  9. Management
  10. FMEA
  11. Quality Management
  12. Customer Management
  13. APQP
  14. Quality System
  15. Training

Rachel (Wrynne) Gordon (MCQI CQP)'s Courses

  • Independent Coursework

    • IQA Quality Diploma
    • TS 16949 Lead Auditor
    • UK National Air Cargo Security Training Programme

Rachel (Wrynne) Gordon (MCQI CQP)'s Certifications

  • MIQA CQP

    • Chartered Quality Institute (CQI)
    • License 5033482
  • ACMI

    • Chartered Management Instituite
    • License 4145276

Rachel (Wrynne) Gordon (MCQI CQP)'s Education

The University of Salford

BSc (Hons), Quality Management

19982001

St John Fisher RC High School, Harrogate

BSc (Hons) Quality Management

Activities and Societies: Head Girl position held

Rachel (Wrynne) Gordon (MCQI CQP)'s Additional Information

Interests:

Gym, spinning, Power Plates, DIY and decorating, holidaying

Groups and Associations:

Member of Chartered Quality Institute (MCQI)

Contact Rachel for:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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