Technical Lead at MetaCarta
Greater Boston Area
28
connections
Rachel Dillon’s Summary
Rachel Dillon’s Specialties:
LaTeX, Kerberos, geographic text search
Rachel Dillon’s Experience
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Technical Lead
MetaCarta
(Privately Held; Computer Software industry)
February 2005 — Present (4 years 10 months)
Migrated all product documentation from a combination of MS Word, LyX, and FrameMaker to a custom-designed LaTeX template. Wrote documentation for both end-users and integrators of geographic text search product. Gained familiarity with SOAP, JSON, and MetaCarta's custom APIs. Streamlined electronic documentaton production process. Designed and presented training to field personnel. Brought on and trained a new hire in the Documentation department. Took over Customer Support department after personnel reduction and improved case triage and request handling procedures. Provided support to both customers and field personnel via phone and email.
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Instructor
MIT
(Educational Institution; Higher Education industry)
February 2009 — May 2009 (4 months)
Taught a literature seminar called "Passing: Flexibility in Race and Gender," using American literature as a lens through which to examine different passing tropes. Provided an introduction to queer, gender, and critical race theories to engineering students.
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Sales Engineer / Open Source Developer
Petta Technology
(Computer Software industry)
August 2004 — February 2005 (7 months)
Participated in sales causing company to grow over 300% in 2004, including work with both small businesses and Fortune 500 companies. Moved the company from MS Office for proposals and presentations to a system using LaTeX templates. Produced sales documents, project plans, and technical specifications for diverse projects on tight schedules. Collected information for and then assembled an operations manual for system administrators and developers working on a web-based disease management application.
Rachel Dillon’s Education
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University of Massachusetts Boston
MA , English , 2007 — 2010 (expected)
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Massachusetts Institute of Technology
BS , Writing , 2000 — 2004
- Activities and Societies:
- SIPB
Rachel Dillon’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
