Raam Dev

Current

• Lead Support Engineer at Aerva, Inc
• Owner at Independent Technology Consultant

Past

• Helpdesk Analyst at Getronics
• Network Admin & AP Manager at Wholesale Floral Corp.
• PC Technician at UMA Computers

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Recommended

2 people have recommended Raam

Connections

22 connections

Industry

Computer Software

Websites

• Aerva, Inc

Raam Dev’s Experience

• Lead Support Engineer

  Aerva, Inc

  (Computer Software industry)

  April 2006 — Present (3 years 4 months)

• Owner

  Independent Technology Consultant

  (Information Technology and Services industry)

  January 2006 — Present (3 years 7 months)

  I provide technical consulting services to small businesses in the NE Massachusetts area, including software and server upgrades and installation, recommendations on network design and implementation, as well as anti-virus protection and backup services. Service is provided on-site or by phone or email.

• Helpdesk Analyst

  Getronics

  (Information Technology and Services industry)

  January 2002 — December 2004 (3 years)

  Assisted users with installing and configuring Deutsche Bank's dbRAS Remote Access software suite. I also Assisted Prince Williams County users with general desktop, networking, and printer troubleshooting, escalating unresolved issues to on-site techs using Peoplesoft's Vantive ticketing system.
  
  Created and administered RSA SecureID accounts directly on the ACE server, answered user questions regarding the use of RSA SecurIDs, and used an ACE log monitor to troubleshoot SecurID login failures. I was responsible for monitoring the status of RAS servers, Blackberry email servers, and Deutsche Bank Intranet websites. I reported outages, followed escalation paths to escalate to the proper contacts, and created Vantive White Boards when necessary while insuring detailed and accurate information was reported for each call/escalation

• Network Admin & AP Manager

  Wholesale Floral Corp.

  (Wholesale industry)

  January 1998 — December 2004 (7 years)

  I was responsible for maintaining the company computers and network and also developed the company’s e-commerce website. I also wrote PHP scripts to assist in streamlining the customer registration process.
  
  My responsibilities included providing tech support for 35 users on a heterogeneous network consisting of systems running Windows 98/NT4/2000/XP/Linux, including training and support for Microsoft Office products including Word, Excel, and Outlook 5. I completed a full network migration to a Windows 2000 Server environment with 2000/XP Professional clients.
  
  I was promoted and given the additional position of Manager of Accounts Payable for the accounting department. I successfully reorganized and streamlined their accounts payable system, created accounting documentation, developed organization processes, and overlooked the payroll system to ensure employees were paid on time.

• PC Technician

  UMA Computers

  (Computer Hardware industry)

  January 1999 — April 2000 (1 year 4 months)

  Serviced customer PC’s running Windows 3.11/95/98 and DOS. Assembled Intel/AMD systems as ordered by customers and drove to customer site to service PCs. I also provided minor phone tech support. I was responsible for keeping track of inventory, organizing and cataloging parts, and diagnosing and reporting defective hardware.

Additional Information

Raam Dev’s Websites:

• Aerva, Inc

Raam Dev’s Interests:

Technology, hiking, camping, fitness, health, photography

Raam Dev’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch