LinkedInPhillip Love

Phillip Love

Operator, Customer Service, Service Manager, Supervisor at AlarmSouth/Security Central

Location
Hickory/Lenoir, North Carolina Area
Industry
Security and Investigations
Current
  1. Alarm South,
  2. AlarmSouth/Security Central
Previous
  1. Security Central/AlarmSouth
Education
  1. Catawba Valley Community College
Websites
94connections

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94connections
Alarm South

Alarm South

Service Coordinator

– Present

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Background

Summary

I am a seasoned, results-oriented individual with diverse experience in management and customer service. I’m dedicated to providing the highest level of customer service and maintaining efficient operational procedures.

Experience

Service Coordinator

Alarm South
– Present (12 years 3 months)statesville, nc

*Successfully manage the activities of 7 team members in multiple locations.
*Develop a strong knowledge of company’s products and services.
*Train new and existing employees on updated software and hardware upgrades
*Provide detailed monthly department reports and updates to senior management
*Resolve customer questions, issues, and complaints.
*Recommend changes to existing methods to increase the accuracy, efficiency and responsiveness of the service department.
*Worked as an operator and supervisor in the local Central Monitoring Station.
*Input new accounts as well as update/modify existing accounts.

Service Coordinator

AlarmSouth/Security Central
– Present (12 years 3 months)

• Team management
• Meticulous attention to detail
• Multi-tasker
• Scheduling
• Sedona Office Software proficiency
• Compass Download Software proficiency
• Manitou Office Software
• Deadline-oriented
• Dedicated to Customer satisfaction
• Conflict Resolution
• Extensive Computer experience (Microsoft Excel, Word, and Works)

Supervisor

Security Central/AlarmSouth
(11 months)

Skills

  • CCNA
  • Network Programming
  • Access Control
  • Alarm Systems
  • Security+
  • Cabling
  • Video Analytics
  • CCTV
  • Fire Alarm
  • Video over IP
  • IP Cameras
  • IPS
  • Security
  • DVR
  • Burglar Alarm
  • Intrusion Detection
  • Surveillance
  • Security Management
  • Troubleshooting
  • Wireless Networking
  • Customer Service
  • Low Voltage
  • Life Safety
  • IP CCTV
  • Fire Protection
  • Home Automation
  • Security Operations
  • Equipment Installation
  • Biometrics
  • See 14+  See less

Education

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