Operator, Customer Service, Service Manager, Supervisor at AlarmSouth/Security Central
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I am a seasoned, results-oriented individual with diverse experience in management and customer service. I’m dedicated to providing the highest level of customer service and maintaining efficient operational procedures.
*Successfully manage the activities of 7 team members in multiple locations.
*Develop a strong knowledge of company’s products and services.
*Train new and existing employees on updated software and hardware upgrades
*Provide detailed monthly department reports and updates to senior management
*Resolve customer questions, issues, and complaints.
*Recommend changes to existing methods to increase the accuracy, efficiency and responsiveness of the service department.
*Worked as an operator and supervisor in the local Central Monitoring Station.
*Input new accounts as well as update/modify existing accounts.
• Team management
• Meticulous attention to detail
• Sedona Office Software proficiency
• Compass Download Software proficiency
• Manitou Office Software
• Dedicated to Customer satisfaction
• Conflict Resolution
• Extensive Computer experience (Microsoft Excel, Word, and Works)
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