
Executive Director of Engineering at Kollsman
Greater Boston Area

Executive Director of Engineering at Kollsman
Greater Boston Area
A multi-disciplined business leader with expertise in:
• Global Program Management
• Customer Service Delivery Transformation
• Professional Services Business Transformation
• Global Implementations of Enterprise Software:
Formal training includes a Bachelors of Electrical Engineering and a Masters in Computer Engineer. Work experience in diverse roles at IBM, Toshiba and Philips.
Passionate about developing people, building high performance teams and bringing innovations to market that benefit people and society.
People management, program management, process improvement, service delivery transformation, professional services transformation, call management, knowledge management, self service, e-commerce, e-services, business case development, change management.
(Public Company; Defense & Space industry)
April 2009 — Present (4 months)
(Public Company; PHG; Medical Devices industry)
January 2006 — January 2009 (3 years 1 month)
Philips Healthcare e-Commerce and e-Support Business Management
Philips Healthcare New Service Creation
(Public Company; PHG; Medical Devices industry)
April 2005 — January 2008 (2 years 10 months)
Enterprise CRM, Knowledge Management and Escalation Management applications and processes for the Philips Medical Services business. Global roll out of Clarify, Knova and internal escalation tools and processes. Business process improvement, efficiency and service acceleration
(Medical Devices industry)
2000 — 2003 (3 years)
(Public Company; Medical Devices industry)
1999 — 2003 (4 years)
(Privately Held; 11-50 employees; Semiconductors industry)
1999 — 2001 (2 years)
(Public Company; 11-50 employees; Computer Hardware industry)
June 1984 — March 1999 (14 years 10 months)
(Public Company; Medical Devices industry)
1996 — 1999 (3 years)
(Public Company; Medical Devices industry)
1996 — 1999 (3 years)
1989 , Computer Engineeringing , 1985 — 1989
BS , Electrical Engineering , 1979 — 1983
Bluegrass guitar and songwriting