Pete Wilder

Current

• Integration Project Manager at Thomson Reuters

Past

• Head of IT Service Management at Credit Suisse Asset Management
• Service Delivery Manager at Credit Suisse First Boston
• eCommerce Implementation Manager at Credit Suisse First Boston

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Recommended

8 people have recommended Pete

Connections

164 connections

Industry

Financial Services

Pete Wilder’s Summary

Results oriented and client focused with a long proven track record of service delivery and client satisfaction. Highly dependable and commercially aware, consistently delivering to specification within agreed timescales and budgets. Possessing the following attributes:

• A creative and innovative problem solver used to working with leading edge technologies
• An eye for detail while maintaining a strategic focus
• A team builder who leads by example
• A collaborative work style, used to managing by influence and persuasion
• Finely tuned stakeholder management and client relationship skills.
• A confident presenter with credibility and gravitas

Pete Wilder’s Specialties:

Recent experience of implementing Incident, Change, Problem, Availability and Service Level Management processes in the financial services sector.

Pete Wilder’s Experience

• Head of IT Service Management

  Credit Suisse Asset Management

  (Banking industry)

  February 2006 — October 2008 (2 years 9 months)

  Produced Service Management Strategy for Asset Management Division.
  
  Managed ITSM tool migrations
  
  Established a Centre of Excellence (CoE) presence in Singapore for ITSM
  
  Established Availability Management/Availability Dashboard for AMD applications
  
  Produced TIS Service Catalogue in conjunction with IB and PB divisions
  
  Leveraged CoE resources to establish AMD specific OLAs (over 80 products defined)
  
  Established the TIS Pulse Customer Satisfaction Surveys
  
  Established CSIP with EUP tower
  
  Established MI Reporting (Customer view and IT Manager view), in line with customer requirements
  
  Established a matrix managed global ITIL Service Management function aligned with overall TIS organisation with process owners located in SG, NY, LN and ZH.
  
  Managed delivery of IT Services from TIS Enterprise Towers to AMD Business and AMIT ~ 3000 customers globally.

• Service Delivery Manager

  Credit Suisse First Boston

  (Public Company; 10,001 or more employees; CSR; Investment Banking industry)

  April 2002 — February 2006 (3 years 11 months)

• eCommerce Implementation Manager

  Credit Suisse First Boston

  (Public Company; 10,001 or more employees; CSR; Investment Banking industry)

  January 2000 — April 2002 (2 years 4 months)