Technology Support Manager at American Red Cross
Greater Nashville Area
Technology Support Manager at American Red Cross
Greater Nashville Area
CCP - Certified Computing Professional/Specialities in Core IT Skills; IT Management; Systems Development
CISA - Certified Information Systems Auditor
ITIL v2.0 - Information Technology Infrastructure Library certification
CDRP - Certified Disaster Recovery Planner (passed exam, certification currently in inactive status)
Currently studying for two IT Security certifications: Security+ and CISSP - Certified Information Systems Security Professional certification (anticipated exam dates in late 2009)
American Red Cross, Tennessee Valley Region, 2007 Tiffany Award (Employee of the Year)
Started at the Red Cross in October 1986 as a Programmer/Analyst, I have since served in a wide variety of IT positions in my tenure here:
Programmer/Analyst
Systems Analyst
Director, Systems Development
Senior Application Specialist
IS Manager
IT Director
Technology Support Manager (current)
Prior to the Red Cross, I worked in IT Consulting and as a Data Processing Manager for approximately five years.
IT Management
Business Continuity planning
IT Disaster Recovery planning
IT Auditing and Information Assurance
IT Best Practices and Governance (COBIT & ITIL)
(Non-Profit; Non-Profit Organization Management industry)
October 1986 — Present (23 years 2 months)
(Information Technology and Services industry)
1984 — 1986 (2 years )
General IT Consulting/Contract programming services - both in a full-time and part-time free-lance capacity
(Information Technology and Services industry)
1981 — 1984 (3 years )
Provided design and programming services for a local IBM affiliated computer consulting firm (System 34, 36, 38, AS400). Clients ranged from the hospitality industry, hospitals, wholesalers, retailers, manufacturing, pension funds and so on.
(Privately Held; Textiles industry)
1979 — 1981 (2 years )
2nd shift computer operator on a Honeywell Level 66 system. Full-time job while attending college. Responsible for nightly backups, printing all management reports, general IT trouble-shooting. A great entry job that introduced me to an Information Technology career.
MBA , elective course emphasis in IT and Technology Management , 2007
Graduate Certificate in Leadership (in progress, tentative date of completion is 2010)
BBA , Business Economics, cum laude , 1981
Extensive credits earned in Information Systems, Information Technology, Computer Science
College Prep Diploma , 1971 — 1975