Paul LAGERWAARD

Current

• Senior Manager at DMC Services BV
• Blogger at Customerce®

Recommended

14 people have recommended Paul

Connections

500+ connections

Industry

Marketing and Advertising

Websites

• My Blog
• My Website

Paul LAGERWAARD’s Summary

Strategic business development manager that focuses on the customer’s core business drivers. Professional (interim) management consulting customer interaction, operational & strategic CUSTOMER CENTRIC (project) management with vision in dynamic marketing & sales environments, transforming traditional customer service depts into pro-active, profitable and optimized - service, marketing & sales driven - customer contact centers.

'The road to success is always under construction'

Additional Information

Paul LAGERWAARD’s Websites:

• My Blog
• My Website

Paul LAGERWAARD’s Groups:

CCMA, CRM Association, IPAN, MEC, DDMA, CRM Genootschap, SuitClub Eindhoven, WTC, PIM, LinkedIn, Zakensocieteit Zuid-Oost Brabant

•    Rotaract
•    Microsoft Dynamics CRM.
•    Online Marketing Experts
•    Professional Speakers and Seminar Leaders
•    CRM
•    Tijdschrift voor Marketing
•    NEWPEOPLE
•    CRM Experts
•    Fonty's Alumni
•    Dubai Business Network
•    FD Career Challenge
•    Sales Professionals Netherlands
•    MIG - Market Intelligence Group
•    Call Center Pros
•    Call'm
•    Marketing Intelligence Netherlands
•    Amsterdam Network
•    Contact Centre Consultants
•    Marketing Professionals Netherlands
•    Customer Care Network
•    Dutch Contactcenter Innovators
•    The Netherlands Business and Professional Network
•    Customer Experience Management
•    Linked Amsterdam
•    Quote Carrière
•    CRM Focus Expert Group
•    Contact Center Managers Association
•    Interactive Intelligence, Inc.
•    MS Dynamics (3000+)
•    Dutch Interim Managers
•    Contact Center Performance Forum
•    Platform tegen consumenten irritatie
•    Customer Experience Management Professionals
•    RCP - Registered CRM Professional
•    vvdnext
•    Customer Lifecycle Management (CLM)
•    Beeckestijn Business School Alumni
•    Professional Speakers Association Holland
•    The Customer Connection
•    DDMA Dutch Dialogue Marketing Association
•    CRM Association.nl
•    Sales Management Members
•    Loyalty 360
•    Dutch Marketing Professionals
•    DCCP - Dutch Contact Center Panel
•    Customer Experience Professionals in the Netherlands
•    European Job Opportunities - E.J.O -
•    VVD 2.0
•    FEDMA
•    Vrienden van BNR

Paul LAGERWAARD’s Honors:

Public speaker - ININ / Inbound Customer Marketing,
may 2007 - Bomencentrum Baarn

Public speaker - Heliview / Customer Interaction Management Congres,
june 2008 - Intres Hoevelaken

Public speaker - Heliview / Customer Care Management Congres,
september 2008 - De Kuip Rotterdam