Patrick Hermann
Environmental Analysis & Policy student & IT Specialist at Boston University
- Location
- Boston, Massachusetts (Greater Boston Area)
- Industry
- Renewables & Environment
As a LinkedIn member, you'll join 150 million other professionals who are sharing connections, ideas, and opportunities. And it's free! You'll also be able to:
- See who you and Patrick Hermann know in common
- Get introduced to Patrick Hermann
- Contact Patrick Hermann directly
Patrick Hermann's Overview
- Current
-
- Desktop Services Specialist at Boston University
- Past
-
- IT Help Center: Customer Support Specialist at Boston University
- Administrator of IT Services at BlowOut Belleza
- Engineering Assistant at Zinc Industrias Nacionales SA
- Education
-
- Boston University
- St. Ignatius College Prep
- Recommendations
-
1 person has recommended Patrick
- Connections
-
82 connections
- Websites
Patrick Hermann's Summary
An enthusiastic and hard working student at Boston University who is keen to find a position as customer service representative. Reliable, trustworthy, detailed oriented. Courteous and service oriented. Able to work on own initiative or as part of a team. Can deal with computer support duties competently.
Currently interested in "Green IT", ranging from sustainable technologies to cloud computing.
Specialties
Environmental Services, Desktop Support, Customer Service
Patrick Hermann's Experience
Desktop Services Specialist
Boston University
Educational Institution; 5001-10,000 employees; Higher Education industry
September 2011 – Present (9 months) 533 Commonwealth Ave, Boston
Student Technician for university-wide support:
- Triage on a large scale issues such as common bugs and patches
- Desktop Support for university and personal hardware
- Coordinate with other team members deployment of latest hardware, software, and upgrade patches
- Liaison between Desktop Services and Service Desk in regards to student inquiries and purchases
IT Help Center: Customer Support Specialist
Boston University
Educational Institution; 5001-10,000 employees; Higher Education industry
August 2010 – January 2012 (1 year 6 months) 533 Commonwealth Ave, Boston, MA 02215
Customer Support for all members of Boston University. Support for Windows, Mac & Linux environments.
• Directed student teams during the ResNet Move-in Program
• Resolved cases regarding BU accounts
• Helped clients submit Internal Service Supports via SAP
Dedicated to staff and students to guide them through our new SAP based system "BUWorks" to facilitate employee and manager solutions.
Providing support and basic instruction on a variety of software (including but not limited to): Blackboard 8, SAP, ServiceNow, Microsoft Office, Google Docs, Mozilla Firefox/Thunderbird and Adobe Photoshop.
Administrator of IT Services
BlowOut Belleza
June 2010 – July 2011 (1 year 2 months)
Designing the website, as well as maintaining the hardware within the Beauty Salon.
- Computer technical support for multiple computers and salon wired and
wireless network.
eBay and PayPal - Experience with building E-commerce sites, and dealing with online transactions.
Engineering Assistant
Zinc Industrias Nacionales SA
Mining & Metals industry
June 2007 – August 2007 (3 months) Dominican Republic
• Repaired construction machinery
• Assisted the lubrication department in maintaining engineering tools
Patrick Hermann's Courses
-
BA, Environmental Analysis & Policy
Boston University
- Environmental Quantitative Modeling (GE 375)
- Physical Geography
- The Fate of Nations
- U.S. Public Policy
- Regional Geography of Europe
- Statistics with Probability
- Calculus 1: Engineering Applications
Patrick Hermann's Languages
-
English
(Native or bilingual proficiency) -
Spanish
(Native or bilingual proficiency)
Patrick Hermann's Skills & Expertise
Patrick Hermann's Education
Boston University
BA, Environmental Analysis & Policy
2010 – 2014 (expected)
Interested in sustainable energy and environmental engineering.
Activities and Societies: Treasurer of the Boston University Atheists and Secular Humanists (2011-2012), Net Impact Undergraduate chapter member,
St. Ignatius College Prep
High School
2006 – 2010
High School Career.
Activities and Societies: President of the Table Tennis Club (2009-2010), Captain of the Ultimate Frisbee Team (2009-2010)
Patrick Hermann's Additional Information
- Websites:
- Interests:
-
Green IT, Smart Grids, Environmental Engineering, Sustainable Energy Technology (Android, Open Source, Windows, Linux, Wordpress), , Slalom Skating & Ultimate Frisbee
- Groups and Associations:
-
Net Impact, Electronic Frontier Foundation, Richard Dawkins Foundation for Reason and Science, ACLU: Massachusetts, Democracy Matters
-
- Honors and Awards:
-
Saint Ignatius "First Honors": 2008-2010
National Spanish Achievement Exam Award (Level 5): 2009
Contact Patrick for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
View Patrick Hermann’s full profile to...
- See who you and Patrick Hermann know in common
- Get introduced to Patrick Hermann
- Contact Patrick Hermann directly
Not the Patrick Hermann you were looking for? View more »
