LinkedInNicole Enos- Gerk

Nicole Enos- Gerk

workforce managment rep

Location
Chicago, Illinois
Industry
Telecommunications
Current
  1. mediacom
Previous
  1. Mediacom Communications,
  2. Wells Fargo Financial
3connections

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3connections
mediacom

mediacom

workforce management

– Present

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Background

Experience

workforce management

mediacom
– Present (10 years 7 months)

Senior Command Center Rep

Mediacom Communications
(7 years)

Administrative Coordinator

Wells Fargo Financial
(1 year 8 months)

Skills

  • Workforce Management
  • Scheduling
  • Customer Service
  • Call Center
  • Customer Relations
  • Customer Satisfaction
  • IEX
  • Problem Solving
  • Excel
  • Team Building
  • Microsoft Office
  • Forecasting
  • Coaching
  • Outlook
  • Supervisory Skills
  • Employee Relations
  • Word
  • Inventory Management
  • Avaya
  • Contact Centre
  • Call Routing
  • Performance Management
  • Hiring
  • Process Improvement
  • Budgeting
  • Planning
  • ACD
  • Administration
  • Mentoring
  • Change Management
  • Customer Experience
  • Team Leadership
  • IVR
  • Payroll
  • Telephone Skills
  • Documentation
  • Retail
  • Payroll Processing
  • Customer Satisfaction...
  • Master Scheduling
  • Call Recording
  • General Office Duties
  • Office Equipment
  • Phone Etiquette
  • Goal Development
  • Retail Management
  • Store Management
  • In-store Marketing
  • Fragrances
  • Skin Care
  • See 35+  See less

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