I.T. Manager at Ci&T
Brazil
- Current
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- I.T. Manager at Ci&T
- Past
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- I.T. Services Coordinator at Syngenta Proteção de Cultivos Lyda.
- LA Service Desk Coordinator at Johnson & Johnson (contractor)
- Professor at UNIVAP
- IT Support Manager at Mars
- Volunteer at Sao Paulo Chapter at PMI Iniciatives
- IT Support Specialist, PMO Specialist and Planning Specialist (Risks and Internal Controls) at EMBRAER S.A.
- IT Support Specialist at Ericsson Mobile Phones Plant
- Network Technician at Softsell Infomática Ltda.
- Support Analyst at Águia Informática Ltda.
- Systems Analyst at HSBC
- Education
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- Universidade de Taubaté
- Universidade de São Paulo
- Universidade do Vale do Paraíba
- Pontifícia Universidade Católica do Paraná
- Recommended
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18 people have recommended Nestor - Connections
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437
connections
- Industry
- Information Technology and Services
Nestor Albuquerque’s Summary
Having started in the IT field since the B.S. in Computer Sciences, with post-graduations in Software Engineering and Project Management, I have recently earned a MsC in Management and Regional Development, with a PMO implementation as theme for dissertation. Field experience was founded in the Support area, with activities varying from desktop support and implementation to corporate networks configuration, monitoring and maintenance. Also PMO planning and implementation, and Internal Controls assignments made ground for many trainings and courses writen and presented. Recently, at Mars, Inc., I was in charge of global alerting, monitoring and job scheduling for IT infrastructure and applications, with teams in Brazil, England and China.
Nestor Albuquerque’s Specialties:
Having the support for IT infrastructure and project management as core specialties, I can also train and coach for IT Project Managers, with good capability for product and services pre-sales support and policies, procedures, and job descriptions' writing.
Nestor Albuquerque’s Experience
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I.T. Manager
Ci&T
(Information Technology and Services industry)
September 2008 — Present (11 months)
Management of Support, Infrastructure and Systems teams; procuring and selection of vendors/products/services; IT portfolio management; business alignment; people development
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I.T. Services Coordinator
Syngenta Proteção de Cultivos Lyda.
(Information Technology and Services industry)
June 2008 — August 2008 (3 months)
Coordinator for outsourced services for I.S. support (service desk, printing and others).
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LA Service Desk Coordinator
Johnson & Johnson (contractor)
(Public Company; 10,001 or more employees; JNJ; Pharmaceuticals industry)
July 2007 — April 2008 (10 months)
Projects concluded as Coordinator for the Latin America Regional Call Center, providing business communications support for 21 Local Administrators in LA countries' Help Desks, with a 24x7 team of 11 people, taking calls in three languages and reporting to the Data Center and Network Operations Directorate, based in Belgium.
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Professor
UNIVAP
(Non-Profit; 501-1000 employees; Higher Education industry)
August 2007 — September 2007 (2 months)
Professor in the Project Management post-graduation for the discipline "Project Integration Management"
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IT Support Manager
Mars
(Privately Held; 10,001 or more employees; Food Production industry)
September 2006 — April 2007 (8 months)
Functional Mgr for ESM team (Alerting, Monitoring and Job Scheduling), with analysts in Brazil, England and China. Also part of the job was the line managing for other two teams (5 people)
Accomplishments included:
-Finishing staffing for the team (1 for England, 1 for China, and 1 transition from the 2nd level support);
-External training, cross-training, transition, and teamwork on the 3 regions where ESM is based;
-During USA DST change ESM continued its support for TWS and TEC areas, with no issues or outages reported (400+ servers for TWS, TEC, and WUG environments) and several Work Orders were attended, even by new team members (from 2-month to 2-weeks "in the house"), who also participated actively in the changes. -
Volunteer at Sao Paulo Chapter
PMI Iniciatives
(Information Technology and Services industry)
2003 — 2007 (4 years)
Participated in the PMI Sao Paulo's chapter PMO implementation (1st phase) and development of a PM journal (on going) (3 months total)
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IT Support Specialist, PMO Specialist and Planning Specialist (Risks and Internal Controls)
EMBRAER S.A.
(Privately Held; 10,001 or more employees; ERJ; Aviation & Aerospace industry)
July 2000 — September 2006 (6 years 3 months)
Started in 2000 as Support Coordinator for the Desktop Management team. Main accomplishments: standardization of desktops, corporate agreement with IBM for supplying pre-installed PCs and managing for 3 years of the Microsoft EA and IBM Lotus Notes software agreements.
From 2002 on, coordinated efforts regarding PM for the IT Directorate and participated in the development of a tool for registering, controlling and managing the demand for IT that other areas request. Marketing and IT were "launch customers" for this tool. We have accomplished the implementation of a process to manage IT requests from other areas, called "Demand Management" (later the IT's PMO); developed and ministered a PM training for System Developers in two plants.
In 2005 I'vee joined the Risk and Internal Controls dept, for SOX's Internal Controls project in finance dept. In this period, I have not only learned, but also developed a training on the Internal Controls and Board's management. -
IT Support Specialist
Ericsson Mobile Phones Plant
(Public Company; 10,001 or more employees; ERICY; Telecommunications industry)
January 1996 — July 2000 (4 years 7 months)
Started as a IT Technician for a 600-people plant, worked as network analyst and help desk support specialist until hired in 1997 as network servers' manager and later also as infrastructure specialist (data, telecom and power supplies) for a 30-people structure. Participated in the major upgrades of the infrasctructure until factory reached its 700-user structure, including production lines' equipment. Left the company as proposed, few months Ericsson reestructured its mobile business in joint vetures and layoffs in Brazil.
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Network Technician
Softsell Infomática Ltda.
(Computer Networking industry)
March 1995 — December 1995 (10 months)
Network products and services support and pre-sales analyst.
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Support Analyst
Águia Informática Ltda.
(Computer Networking industry)
September 1994 — March 1995 (7 months)
Network support analyst and pre-sales services for network services and products.
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Systems Analyst
HSBC
(Public Company; 10,001 or more employees; HBC; Banking industry)
January 1990 — July 1993 (3 years 7 months)
In this position experienced challenges and pressure of the banking business, developing and implementing transactions and upgrades in the Pascal environments (midrange Unix and MP-M systems), COBOL, CICS and Roscoe (at the mainframe). Support to end-users (tellers and branches' managers) and application specialists was also part of the job.
Nestor Albuquerque’s Education
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Universidade de Taubaté
Master in Management and Regional Development , PMO and General Management , 2004 — 2006
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Universidade de São Paulo
Post-grad , Project Management , 2001 — 2003
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Universidade do Vale do Paraíba
Post-grad , Software Engineering , 1997 — 1998
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Pontifícia Universidade Católica do Paraná
Computer Science 1984 — 1987
Additional Information
Nestor Albuquerque’s Interests:
Professional: Project/Program/Portfolio Management, PMO, Corporate Governance in general, Internal Controls and Organizational Development/Design Personal: swiming, bicyles, basketball and street jogging.
Nestor Albuquerque’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- reference requests
- getting back in touch
