Nancy Arnold

Senior Technical Writer at Thomson Reuters Government Tax & Accounting

Kalamazoo, Michigan Area
Computer Software

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Nancy Arnold's Overview

  • Writer at Self Employed
  • Technical Writer at Advanced Systems & Designs

99 connections


Nancy Arnold's Summary

Goal: Create effective, articulate, and accurate documentation.

Experience: 27 years experience writing, developing, and creating software, hardware, machinery, equipment, and pharmaceutical documentation, training materials, instructional design, user experience, enterprise resource planning, disaster recovery, process flow charting, and SOP documentation as well as business, product and promotional literature, brochures, advertising, and newsletters.

Specialties: Primary: MS Office suite, Visio
Secondary: Adobe suite, RoboHelp, FrameMaker, DreamWeaver

Nancy Arnold's Experience

Senior Technical Writer, Training and Documentation, Government Tax & Accounting, Thomson Reuters

Thomson Reuters, Government Tax & Accounting

Public Company; 10,001+ employees; TRI; Information Technology and Services industry

November 2008Present (5 years 11 months) Portage, Michigan

Write online help and training documentation for Aumentum Tax, our property tax revenue management application, used by jurisdictions worldwide to assess, tax, and distribute property taxes.

Technical Writer III

Clarke Engineering, Inc.

Privately Held; 51-200 employees; Pharmaceuticals industry

June 2006January 2008 (1 year 8 months)

Technical Writer III. Write cGMP compliant documentation for a pharmaceutical company for packaging line equipment.

Technical Writer/Business Process Modeler


20082008 (less than a year)

Develop Visio flowcharts of company-wide processes in preparation for installation of an ERP system. Write user documentation for the system, assist with implementation by providing help desk support for users across the country.

Technical Writer & Editor

Northrop Grumman Information Technology

Public Company; 10,001+ employees; NOC; Defense & Space industry

March 2002November 2005 (3 years 9 months)

Research, develop, write, create flowcharts/screen captures, and publish system documentation for software applications, including but not limited to web and intranet client/server applications; conceptualize, design and write computer- and web-based training and marketing programs.


Self Employed

January 1989March 2002 (13 years 3 months)

Design, develop, write, and publish soft skills and technical training programs, instructional materials, employee handbooks, manufacturing/personnel SOPs, and technical documentation for software systems, equipment, manufacturing systems, scientific instrumentation, pharmaceutical lines/applications, and automotive components.

Technical Writer

Advanced Systems & Designs

January 1987December 1989 (3 years)

Write and publish technical documentation and training materials for statistical process control, analysis of variance, and Computer Aided Software Engineering (CASE) software systems, company newsletter, product and promotional literature, and employee handbook materials

Nancy Arnold's Volunteer Experience & Causes

  • Volunteer Experience

    • Volunteer

      Kalamazoo Humane Society
      • Animal Welfare
      January 2009 present (5 years 9 months)

      I volunteer at various events for the Kalamazoo Humane Society when I am available.

  • Volunteer Interests

    • Causes I care about:

      • Animal Welfare
      • Arts and Culture
      • Children
      • Economic Empowerment
      • Environment
      • Health
    • Organizations I support:

      • Kalamazoo County Humane Society
      • Sambodh Center for Human Excellence
      • People's Food Co-op of Kalamazoo
      • Kalamazoo Nature Center
      • The Kalamazoo Gospel Mission

Nancy Arnold's Skills & Expertise

  1. RoboHelp
  2. Visio
  3. MS Office Suite
  4. Software Documentation
  5. Adobe Acrobat
  6. SnagIt
  7. Photoshop
  8. Illustrator
  9. InDesign
  10. Microsoft Office
  11. FrameMaker
  12. Dreamweaver
  13. Technical Writing
  14. SharePoint
  15. Adobe Creative Suite
  16. Technical Documentation

Nancy Arnold's Education

Western Michigan University

Bachelor of Fine Arts (B.F.A.), Fine Arts - Painting


Course work towards Masters in English: Professional Writing, Research and Writing, and Software Engineering.

Western Michigan University

B.F.A., Fine Arts/Business Communication Minor


* Received First Place WMU Art Department Painting Award, 1983
* Accepted into the annual Kalamazoo Institute of Arts area show, 1983

Nancy Arnold's Additional Information


Music, reading, art.

Groups and Associations:

* Who’s Who of American Women, 1996 to present. * Who's Who of Science and Engineering, 1997 to present. * Kalamazoo Mandolin & Guitar Orchestra, 2002 to 2007. * Piano Instructor, 2004 to present. * Former Board Member, Sambodh Center for Human Excellence, 2003.

Honors and Awards:

* WMU Art Department "Best Painter" painting award, 1983
* Dean's List, College of Arts & Sciences, WMU, 1983
* Self-published "Tetragonal Pyramids" a book of satirical poetry, 1982
* Awarded Reiki Master Certification, 2008
* Art Shows:
- Pioneer Park Annual Art Show, Kalamazoo, MI. Paintings, 2004.
- Kalamazoo Downtown Art Hop, 3-D Paintings at Plata y Oro, 2005.
- Featured Art Hop Artist in the Kalamazoo Gazette, June 2005.
- Kalamazoo Downtown Art Hop, 3-D Paintings at Something's Brewing, August 2005.
- Pasta Pasta Restaurant Artist Exhibit, Paintings, October, 2006.

* Musical Performances:
- Music Director, Summer Musical, Paw Paw Village Players Theatre, 2006.
- Jazz Standards Piano Performance, Annual Fete de la Musique, The Park Club, June 2007
- Jazz Standards Piano Performance, Annual Fete de la Musique, The Union and The Park Club, June 2008
- Jazz Standards Piano Performance, Annual Fete de la Musique, The Epic Bistro, June 2009.

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