mukul kumar

Past

• Business Development Manager at DADABHAI GROUP, BAHRAIN INSTITUTE OF HOSPITALITY AND RETAIL (BIHR)
• Assistant manager at FAIRMONT AND RAFFLES GROUP
• Assistant manager in food and beverage at Oberoi Hotels & Resorts

• Food and Beverage - Assistant Outlet Manager at Oberoi Hotels & Resorts
• associate at Taj Hotels Resorts and Palaces

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Education

• OBEROI CENTRE FOR LEARNING & DEVELOPMENT (OCLD)
• TAJ INSTITUTE OF HOTEL MANAGEMENT
• The University of Huddersfield

• HULT INTERNATIONAL BUSINESS SCHOOL Dubai/Boston/Shanghai/London

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1 more...

Connections

63 connections

Industry

Education Management

mukul kumar’s Summary

Hospitality professional with solid operational experience in hotels across India and Middle East. Proven record of building, leading and motivating cross cultural and international teams. Extremely efficient in high pressure situations and able to make effective decisions.

mukul kumar’s Specialties:

assistant manager, budgeting, business development, business plans, customer service, delivery, English, financial, focus, Hindi, inventory management, languages, market analysis, microcomputers, Microsoft excel, Microsoft power point, Microsoft word, Point of sale, pricing, prime, read, recording, recruiting, relationship management, hospitality, strategy

mukul kumar’s Experience

• Business Development Manager

  DADABHAI GROUP, BAHRAIN INSTITUTE OF HOSPITALITY AND RETAIL (BIHR)

  (Education Management industry)

  September 2008 — August 2009 (1 year )

  One of the largest private sector companies in Bahrain with over 8000 employees.
  Business Development Manager
  Responsible for strategy on expansion, consolidation and relationship management.
  Led Marketing analysis and business plan to understand and establish student recruitment centre in India.
  Evaluated states as student markets and made financial recommendations and projections to support the companies' objectives and completed the project 3 months before the deadline.
  Established eight recruitment centers across India to facilitate student recruitment.

• Assistant manager

  FAIRMONT AND RAFFLES GROUP

  (Education Management industry)

  December 2007 — August 2008 (9 months)

  Multinational hotel chain with presence across 20 countries and employing over 50,000 employees worldwide.

• Assistant manager in food and beverage

  Oberoi Hotels & Resorts

  (Public Company; 10,001 or more employees; Hospitality industry)

  July 2005 — December 2007 (2 years 6 months)

  I joined the company as a management associate and worked in various locations across india in key operational departments. Iwas an assistant manager at The Oberoi in Mumbai in my last position before moving to Dubai with The Fairmont.

• Food and Beverage - Assistant Outlet Manager

  Oberoi Hotels & Resorts

  (Public Company; 10,001 or more employees; Hospitality industry)

  July 2005 — December 2007 (2 years 6 months)

  Led a team of 33 members from 11 different nationalities to improve guest feedback by 20%.
  Implemented new controls and SOPs for delivery of guest amenities which helped our department to score 99% on Richey audit.
  Initiated training in soft and technical skills to improve customer service and product knowledge, which helped reduce waiting and service delivery time by almost 10%.
  Engineered new formats for order taking and requisitions to enhance information flow and increase customisation.; Renowned hotel chain, operation in 5 countries with over 25000 employees.
  F&B and Accommodations - Assistant Manager
  Headed team of 57 members and led an In Room Dining (IRD) operation of 600 rooms with a daily budget of 200,000 INR.
  Implemented bar control checklists and recording to avoid shortages in inventory and recovered inventory of over 4.50.000 INR.
  Led Menu Engineering, development and pricing of menus across pool bar, executive lounge and In Room Dining which directly impacted the overall profitability and cost percentage.
  Maintained highest training man hours in food and beverage and employee engagement scores above 88%.
  Handled customer complaints and ensured guest satisfaction through smooth resolution and scored an overall 93% on guest satisfaction and 96 % on Richey audits.
  Cost cutting, wastage reduction and breakage prevention remained prime focus and assisted in reducing operating costs by up to 11%.

• associate

  Taj Hotels Resorts and Palaces

  (Public Company; 201-500 employees; Hospitality industry)

  2003 — 2004 (1 year )

mukul kumar’s Education

• OBEROI CENTRE FOR LEARNING & DEVELOPMENT (OCLD)

  Post Graduate Program , Guest Services Management , 2007

• TAJ INSTITUTE OF HOTEL MANAGEMENT

  Diploma , Hotel Management , 2005

• The University of Huddersfield

  B.A. (Hons , Hotel Management , 2005

• HULT INTERNATIONAL BUSINESS SCHOOL Dubai/Boston/Shanghai/London

  Master of Business Administration (MBA) ,

Additional Information

mukul kumar’s Groups:

•    Oberoi Centre of Learning and Development

mukul kumar’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch