Mike Long, CUA

Current

• UX leadership at Premier, Inc.

Past

• User Experience Designer at IBM
• Sr Interaction Designer, Usability Engineer, Information Architect at Bank of America
• Sr. Information Architect at Citicards

• VP Software Development at Seventhman
• UI Designer/ Analyst at Citicards
• Web Designer at Optemize.com
• Traffic Manager/ Account Manager at Lithographic Services
• Partner/ Production Manager at Vivid Images
• Production Manager at Caribbean Creations
• Production Supervisor/ Lead Printer at Bold City Graphics

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Education

• University of North Florida
• Florida Community College at Jacksonville

Recommended

5 people have recommended Mike

Connections

61 connections

Industry

Computer Software

Mike Long, CUA’s Summary

Complex interactions made simple.

My goal is to make software the users love. Solid architecture, logical workflow, and pleasing design distilled into easy to use interfaces that empower users for success.

I'd like to help an organization with an open design and consulting position that makes use of software architecture, project management, usability, critical thinking, creative problem solving, knowledge of human machine interaction and design experience.

Mike Long, CUA’s Specialties:

Interaction Design, Usability engineering, UI design, (UCD) User Centered Design and analysis, information architecture, CUA (Certified Usability Analyst)

Mike Long, CUA’s Experience

• UX leadership

  Premier, Inc.

  (Privately Held; Hospital & Health Care industry)

  March 2009 — Present (5 months)

  Official title is Sr. UI Developer however the role encompasses Usability, Interaction design, Information Architecture, UI presentation layer development and evangelizing User Experience and User Centered Design.
  
  Designing the future of health care technology.

• User Experience Designer

  IBM

  (Public Company; IBM; Information Technology and Services industry)

  August 2008 — February 2009 (7 months)

  Contracted through CDI.
  I was brought into IBM to provide information architecture, interaction and visual design to the Lotus Forms and Lotus Forms Turbo products.
  • Lotus Forms is an Eclipse based developer tool for the creation of data collection XFDL forms.
  o I designed the user experience for the upcoming Formlet (fragment) feature. This effort involved wireframing, and visual design
  • Lotus Forms Turbo is a web based “light” tool for the creation and distribution of data collection XFDL forms and viewing of data collected through those forms.
  o Designed and delivered “next step” vision work for the Lotus Forms Turbo product.
  • Served as a resource for the user experience for the Lotus Forms Turbo functional insertion into IBM’s Bluehouse platform.
  • Designed the user experience for Forms Iwidgets for the IBM mashups platform.
  • Designed and created examples of forms products for the “Magnificent Seven” collection of marketing and sales materials.

• Sr Interaction Designer, Usability Engineer, Information Architect

  Bank of America

  (Public Company; BAC; Banking industry)

  April 2006 — July 2008 (2 years 4 months)

  Contracted To Bank of America CRM services Via Ettain Group
  Designed CRM solutions to replace and streamline siloed applications into unified workstreams within the confines of JSR 168 and 286 portlet architecture in a collaborative environment.
  My efforts involve client consultation, card sorting, multiple rapid design iterations utilizing wireframes, iRise simulations, Photoshop comps and high fidelity HTML prototypes.

• Sr. Information Architect

  Citicards

  (Public Company; 10,001 or more employees; C; Financial Services industry)

  September 2004 — April 2006 (1 year 8 months)

  Contracted through Agency A La Carte
  Citibank Cards Technology User Experience Team.
  • Executed rapid cycle prototyping and new product research capability, with design support for proprietary concepts and new business models (on-line, wireless PDAs, cell phones, Kiosks). Creative strategy on brainstorming, concept design, RFP responses, and cross channel integration.
  • Collaborated with partners to translate goals & requirements into strategic workable solutions to leverage against metrics.
  • Developed HTML prototypes for usability testing and partner presentations.
  • Maintained UI technical standards for usability, SEO and accessibility.
  • Retained prototype ownership of multiple projects, and managed priorities and deliverable deadlines in a rapid development environment.
  • Taught HTML classes to visual designers.

• VP Software Development

  Seventhman

  (Internet industry)

  September 2003 — September 2004 (1 year 1 month)

  • Seventhman had moderate success as a small web shop serving the small business sector and desired to “next-step” their business.
  • Managed all outsourced development. Utilizing contractors and subcontractors located internationally.
  • Built and managed a strong design and development team and lessened reliance on outside vendors.
  • Retained ownership of multiple projects, and managed priorities and deliverable deadlines in a rapid development environment.
  • Collaborated with all clients to clearly articulate their online goals & requirements and then translate business needs into design and development priorities quickly.
  • Owned all quality assurance efforts

• UI Designer/ Analyst

  Citicards

  (Public Company; 10,001 or more employees; C; Financial Services industry)

  March 2001 — September 2002 (1 year 7 months)

  • Prototyped developed and maintained the user interface for c2it.com and AOL QuickCash the AOL branded version of c2it.
  • Senior contributing member of GUI team for AOL QuickCash, Account Statement module, Enrollment module, Registration module, Login module and a co-branded GUI with MSN.com. Responsibilities included prototyping, usability reviews and implementation.
  • Lead Developer and GUI Analyst for following internal c2it initiatives: International Enrollment, c2it /Banamex integration, Paylink India and Enrollment of Charities.
  • Lead Developer and GUI Analyst for Microsoft Money project that created a seamless integration of select features of c2it service into MSN passport wallet.
  • Lead Developer and GUI Analyst for creation of technical flow diagram that maps relationships between legacy systems, backend, middleware, help desk, and display layer.
  • Developed marketing banners for both products.

• Web Designer

  Optemize.com

  (Privately Held; 11-50 employees; Internet industry)

  February 2000 — March 2001 (1 year 2 months)

  • Prototyped developed and maintained user interfaces for all web work.
  • Maintained content on all websites.
  • Lead Creative Developer for all interactive and static graphics for web and inhouse print work.
  • Responsible for coordinating calls with client, mitigating requirement issues, and proposing dynamic solutions.

• Traffic Manager/ Account Manager

  Lithographic Services

  (Privately Held; 11-50 employees; Printing industry)

  December 1998 — February 2000 (1 year 3 months)

  • Customer service/ Account manager responsible for all customer interface issues, job quoting, inside sales and customer consultation.
  • Managed and coordinated all projects with outside vendors including pricing and scheduling.
  • Managed workflow between sales, pre-press, print production, bindery, shipping and customer satisfaction follow up.
  • Shipping Manager responsible for the shipping and tracking of all products.
  • Account manager for Bank of America Mortgage national print advertising, PGA Tour, University of North Florida and Florida Community College accounts.

• Partner/ Production Manager

  Vivid Images

  (Privately Held; 1-10 employees; Printing industry)

  August 1997 — November 1998 (1 year 4 months)

  • Responsible for all aspects of Screen print production and shop maintenance.
  • Set up new print shop, created and improved production procedures, trained new employees, troubleshoot production problems, examine new techniques and tools for purpose of increasing quality and productivity.
  • Redesigned workspace for efficiency and ergonomics.
  • Responsible for hiring and training of all production employees. Grew business from a two man; two-manual press operation to a seven person fully automated high volume production facility serving enterprise scale clients in one year .

• Production Manager

  Caribbean Creations

  (Privately Held; 1-10 employees; Printing industry)

  March 1994 — July 1997 (3 years 5 months)

  • Responsible for all phases of screenprint production, and all Graphic Design.
  • Graphics were completed manually or with Corel Draw 6.
  • Client consultation and some inside sales. Researched and developed new print techniques and procedures.
  • Responsible for hiring and training of all production employees.
  • Moved business to larger space and redesigned workspace for efficiency and ergonomics. Maintained all presses and equipment.

• Production Supervisor/ Lead Printer

  Bold City Graphics

  (Privately Held; 11-50 employees; Printing industry)

  August 1990 — March 1994 (3 years 8 months)

  • Supervised a crew of seven in fast paced, high volume screenprint shop.
  • Direct printed with plastisol, vinyl, and waterbased inks.
  • Trained new employees. Maintained automatic and manual presses, one M&R Gauntlet Revolver 8 color (Pneumatic), one Atlas All-over Press one color (pneumatic), and one 6-color Arrow multiprinter (direct drive).
  • Manual presses were one 6 color M&R Blue Max2, two SPEC 6 color presses, and one 2 color cap press.
  • Involved in Graphic design work. Was responsible for research and development of innovative screenprinting techniques, (true process on darks, simulated process, discharge waterbased inks, foil transfers, simulated embroidery, all-over printing, flock printing, and combination processes). Moved business to larger location and redesigned work space for greater productivity

Mike Long, CUA’s Education

• University of North Florida

  BFA , Fine Art painitng/ Drawing , 1992 — 1994

  Named one of the top five artists in the State of Florida University System by The Atlantic Center for the Arts, 1993.

  Activities and Societies:

  Jacksonville Coalition for the Visual Arts

• Florida Community College at Jacksonville

  AA , 1989 — 1991

Additional Information

Mike Long, CUA’s Interests:

Art and Art History, Backpacking, Canoing, Music, Boy Scouts/Mentoring, Koi keeping

Mike Long, CUA’s Groups:

National Eagle Scout Association- Life Member,
Charlotte UX

•    Usability Professionals' Association International (UPA-I)
•    Catalyze Community
•    Interaction Design Association
•    UX Professionals
•    Human Factors International Certified Usability Analysts (CUAs)
•    Charlotte UX Professionals

Mike Long, CUA’s Honors:

CUA (Certified Usability Analyst), Jan 2008, Human Factors International
Top Five Artists in the Florida State University System, 1993, Atlantic Center for the Arts.
Eagle Scout

Mike Long, CUA’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• reference requests
• getting back in touch