Mike Hayes | http://mikehayes.mobi

Mike Hayes | http://mikehayes.mobi

Director of Digital @ Accenture

United Kingdom

Current
Past

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2 more...

Education
  • University of Technology, Sydney
  • University of Technology, Sydney
  • St Ignatius College, Riverview
Recommended
Mike has 11 recommendations 11 people have recommended Mike
Connections
268 connections
Industry
Internet
Websites

Mike Hayes | http://mikehayes.mobi’s Summary

Senior-leadership professional (14 years & Master's qualified) with proven industry expertise (telecommunications, financial & professional services) across Europe, South East Asia and Australia creating innovative digital strategy & executing business plans in both existing & start-up company environments. Reports to CEO/C-Level, works closely & effectively with all levels of management to create and deliver strategic initiatives from conceptualisation, feasibility analysis and through to launch. Offers visionary, logical, forthright thinking.

Proven results in business development & negotiation with global companies to combine product innovation, new commercial opportunities & strategic marketing relationships. Proven ability to recruit, manage & motivate a diverse, multi-region, highly efficient, creative team of professionals.

Delivers objective analysis, skilled at making quick decisions based on wisdom, experience, & judgement. Sought out by others for solution oriented advice, with dynamic, engaging & confident presence. Clearly communicates strategic direction to leadership team, management & intricate technical solutions to business users & technical teams, delivering successful outcomes and adding specific, measurable value to the organisation.

Mike Hayes | http://mikehayes.mobi’s Specialties:

Strategy development (opportunity identification, analysis & development); Partnership & Business development; Public speaking; Digital advertising & electronic marketing; eCommerce; Project delivery; Multi-channel retailing; Engagement at C-level (board presentations, CEO level negotiations, CEO/CIO/CMO adviser); Digital strategy (emerging web technology & convergence strategy, competitor market analysis, consumer future trend analysis, roadmap & product development); Start-up expertise

Mike Hayes | http://mikehayes.mobi’s Experience

  • Director of Digital

    Accenture

    (Public Company; ACN; Management Consulting industry)

    January 2009 — Present (7 months)

    Mike is responsible for growing and driving Accenture's Digital Transformation Practice throughout Europe.

    Accenture Digital Transformation Services provides clients a comprehensive 360° program (Assess and plan, Initiate and pilot, Deploy and scale, Enable and optimize), allowing them to achieve their highest performance by capitalizing on multiple, emerging opportunities in the digital ecosystem. The program's four-stage approach recognizes that every company is at a different point along the digital transformation journey. Regardless of the starting point, the Program’s time-tested approach helps companies rapidly advance their transformation.

    http://bit.ly/wZI9

  • Head of New Business (Digital/E-Business)

    SingTel

    (Public Company; 10,001 or more employees; Telecommunications industry)

    June 2006 — September 2008 (2 years 4 months)

    Launched digital content & services (multi-screen direct-to-consumer portal; mobile, internet, TV) start-up from concept, GM role to incubate start-up; Raised funding, managed cross-regional product development (Australia & Singapore).

    Responsible for business development in telco, internet & new media (Google, Microsoft, Yahoo, Adobe, France Telecom, Nokia, Friendster, Fring, Sling Media).

    Developed digital advertising strategy for the start-up & consulted in the broad development of SingTel’s mobile advertising strategy.

    Delivered 4 major projects; digital media Start-up, Consumer Online Store, Online Billing portal, SingTel website rebuild.

    Implemented risk management & governance framework across complex matrix reporting structure.

    Built & managed two teams (1) internal eBusiness team, 10 direct reports, managing up to 100 project resources, (2) start-up business (recruited 25+).

    Invited to present as subject matter expert, in USA & as panelist in Singapore.

  • Head of Online/Web Transformation

    SingTel Optus

    (Public Company; 5001-10,000 employees; SGT; Telecommunications industry)

    January 2005 — June 2006 (1 year 6 months)

    Accountable for creation & delivery of online roadmap for all aspects of Optus’ consumer online business (Sales, Self-Service, Billing).

    Managed & delivered new online mobile phone shop from concept to service launch in 8 weeks, delivered self-service eBilling solution for Consumer customers.

    Presented "Future of Web Enablement in 2010" to 400+ IT internal conference audience (May 2005) & senior leadership team (August 2005).

    Drove Digital & Web Enablement stream from strategy through to delivery (after being requested by Optus CEO to join small dedicated team) within an overall business transformation program in September 2005. Identified over $XXm in business benefits, program was approved by SingTel board (March 2006). Responsible for requirements sign-off through to managing SI partner (Accenture).

    Requested by SingTel CEO (Singapore parent of Optus) to consult to SingTel around their Digital Strategy (April 2006), resulted in relocation to Singapore (July 2006).

  • Senior Manager, eBusiness

    AMP Capital

    (Public Company; 1001-5000 employees; AMP; Investment Management industry)

    April 2003 — June 2004 (1 year 3 months)

    Successfully delivered 13 AMP Retail Property (shopping centre) websites. Requirements definition through to managing web developers and site delivery.

    Business development: built online financial adviser affiliate & partner services with MorningStar to provide self-service pre-sales, marketing, execution and post-sales care to AMP Capital Advisors.

    Act as trusted eBusiness advisor to high value internal clients and external partners by introducing global eBusiness best practices in financial services, synthesising & identifying opportunities and providing recommendations to internal clients. Responsible for reducing operating costs by driving self-service initiatives such as development of Intranet/Extranet services and Knowledge Management Portal for staff.

    Delivering Web Measurement & Analytics strategy, identifying & selecting vendor, negotiating contracts, project managed implementation.

  • eCommerce Manager

    Credit Union Services Corporation Australia Limited

    (Non-Profit; 201-500 employees; Banking industry)

    September 2001 — March 2003 (1 year 7 months)

    Responsible for creating new online products & services (concept, justification, development & delivery) for Australia’s 180 credit unions.

    Developed new wireless retail SMS payments business, based on peer-to-peer social networking from concept through to beta testing. Developed concept, defined requirements, built business monetisation model, managed vendors, built partner distribution network, drove negotiations with partners (major Telco's, NineMSN), updated CUSCAL board. Consulted on development of the brand & online marketing techniques (viral online marketing, SMS, email-based marketing).

    Delivered Electronic Bill Payment & Presentment project (RFI + RFP), & Electronic Cheque Imaging process redesign reducing operating costs by eliminating 700,000 paper statements per annum.

    Product Owner for delivery of wealth management portal, e-Procurement business & Enterprise Information Portal.

  • Senior Consultant, eBusiness Strategy

    PricewaterhouseCoopers

    (Partnership; 10,001 or more employees; Accounting industry)

    February 1995 — August 2001 (6 years 7 months)

    Co-developed the eBusiness strategy methodology & framework for PricewaterhouseCoopers' Global Risk Management Solutions division, building new client base and status as trusted advisor. Client work included analysis on; competitive benchmarking, opportunity identification, funding strategies, product development process, customer touch-points, business case justification, requirements determination, cost and implementation, revenue stream development.

    Facilitated introduction of clients to venture capitalists, leading to several successful funding deals.

Mike Hayes | http://mikehayes.mobi’s Education

  • University of Technology, Sydney

    Master of Business , (eBusiness) , 2001 — 2005

  • University of Technology, Sydney

    Bachelor of Business , (Finance, Accounting & Marketing) , 1995 — 1999

  • St Ignatius College, Riverview

    1987 — 1994

Additional Information

Mike Hayes | http://mikehayes.mobi’s Websites:

Mike Hayes | http://mikehayes.mobi’s Interests:

Digital Media, Digital Content & Services, Innovation, Mobile, Telecommunications, Internet, Blogging, Skype, eBusiness, eCommerce, mCommerce, VOIP, Strategy, Motorcycles, Mac, Design, Management, Wireless, Broadband, Apple, Travel, Photography, Dining, Wine, User Experience, User Centered Design

Mike Hayes | http://mikehayes.mobi’s Contact Settings

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