COO at ConversioHealth
- Sarasota, Florida Area
- Executive Office
Michael Holohan's Overview
- COO at ConversioHealth
Michael Holohan's Summary
Results oriented professional with years of Business, Operations, Finance, and IT and experience; including 20 years in a leadership roles.
Demonstrated change manager with a successful track record of meeting commitments and delivering business results and achieving a competitive advantage.
Expansive thinker with outstanding record of achievement implementing new business concepts, delivering innovative business solutions, and facilitating business transitions with a high level of ethics and risk management alternatives.
Michael Holohan's Experience
Chief Operating Officer
Privately Held; 1001-5000 employees; Insurance industry
May 2011 – May 2013 (2 years 1 month)
COO with national oversight of UHCs strategy development, planning and administrative management including; information technology, compliance, five star quality, claims / claims recovery, enrollment, member services, provider operations.
Privately Held; 51-200 employees; Management Consulting industry
June 2009 – May 2011 (2 years)
Innovar Partners specializes in identifying, designing and implementing changes to processes that will dramatically improve the performance of critical business operations. These operational improvements lead quickly and directly to enhance financial performance.
VP of Operations
Public Company; 5001-10,000 employees; WCG; Insurance industry
May 2005 – May 2009 (4 years 1 month)
WellCare Health Plans, Inc. provides managed care services to government-sponsored healthcare programs in Florida, New York, Illinois, Indiana, Connecticut, and Louisiana. The company offers an array of products, including Medicaid and related state programs, such as State Children’s Health Insurance Programs and Medicare programs.
Lead the operational integration of Medicare Part D and Private Fee for Service initiatives including; financial planning, strategic sourcing, information services, member service, enrollment, billing, and business process improvements. Leading integration of enterprise service functions including; front end claims processing, member communications, member / provider services and enrollment.
VP North American Operations
Public Company; 1001-5000 employees; TSE; Information Technology and Services industry
March 2003 – May 2005 (2 years 3 months)
Danka delivers value to clients worldwide by using its expert technical and professional services to implement effective document information solutions. As one of the largest independent providers of enterprise imaging systems and services, the company enables choice, convenience, and continuity.
Lead the integration and improvements in US Operations back-office functions including; business process improvements, call center automation and organizational efficiency deployment. Driving customer management strategies around inbound/outbound service/sales channels, single and multi-site environments, customer-advocate teams and accounts receivables organization.
Public Company; 5001-10,000 employees; APAC; Outsourcing/Offshoring industry
1996 – 2003 (7 years)
APAC Customer Services is the leading supplier of end-to-end solutions for one-to-one customer relationship marketing services. The company employs a proprietary consultative methodology, identifying the ideal mix of people, process and technology to assist Fortune 1000 companies attain, service and grow their customer relationships.
Lead inbound/outbound service/sales centers, single and multi-site environments, cross-sells/up-sells and achieving bottom line profitability. Leading client service organization focusing on improving customer retention/growth and satisfaction.
Privately Held; 1001-5000 employees; IUSA; Marketing and Advertising industry
1993 – 1996 (3 years)
Michael Holohan's Education
Michael Holohan's Certifications
Certified Public Accountant
Michael Holohan's Skills & Expertise
- Business Development
- Strategic Sourcing
- Process Improvement
- Operations Management
- Vendor Management
- Strategic Planning
- Business Process Improvement
- Call Center
- Change Management
- New Business Development
- Project Planning
- Executive Management
- Cross-functional Team Leadership
- Business Process
- Program Management
- Team Building
- Call Centers
- Business Strategy
- Customer Experience
- Performance Management
Michael Holohan's Additional Information
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