Michael Hayes

Current

• Data Center Consultant at Self

Past

• Director, Data Center Management at eBay
• Director, Software Development and Technical Labs at CableLabs
• Director Server Engineering, Cable and Network Technology at Excite@Home

• Overlay Engineer for CA Education at Cisco
• Acting Director/Manager, Network Engineering and NOC at Stanford University

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Education

• Heald College
• Umpqua CC

Recommended

4 people have recommended Michael

Connections

50 connections

Industry

Internet

Michael Hayes’s Summary

I have spent the last 20 years in my career in technology, engineering and operations with one thought in mind, how can I make things better. This is my life at work and I have a self driven passion to succeed. Better comes in many shapes and sizes and could be as simple as motivating my teams and providing a great place to work or the more complex of creating a plan to turn a 6.4Mw data center “Green”. One thing that I have been gifted with is the vision to see how something “can be” and having the experience and knowledge to make it happen.

Over the last 4 years, I have dedicated myself to operating eBay’s 11 data centers with ingenuity and a passion for excellence that rivals the best in the industry. One walkthrough of any of these facilities and it will be clear with the most common response that I receive is, “unbelievable”! There are many reasons for this from the exceptional teams that run them, technology in them and standards and processes we have set to manage them. I have built, commissioned and started a 6.4Mw data center with a $200M budget and have driven consolidation programs to save space and power worth many millions more. I have put together a green initiative to reduce the power consumption in our data centers and to make them more efficient. Just with a few weeks of work and planning, we saved $300K annually just in power for 1 data center. I have also created and managed a European consolidation program of 8 data center locations to make the business work more efficiently and to reduce cost.

The previous 16 years, I excelled in Network Engineering operations and design, NOC operations, software development, server deployments and Q/A. In addition, I have created and managed large projects, business within a business and revenue generating programs.

What is next on the horizon for me is a place that needs the passion and knowledge that I possess and has the inspiration for new ideas with the end goal of making things better.

Michael Hayes’s Specialties:

-High-end data center managent
-Network Engineering design and operations
-NOC operations
-Software and Tools Development
-Customer Support
-Q/A and Development Labs Design and Operations
-Business Integration
-Executive and Many IT levels

Michael Hayes’s Experience

• Data Center Consultant

  Self

  (Privately Held; Information Technology and Services industry)

  June 2009 — Present (6 months)

  Consulting with companies with regard to data center operations. I work with companies on improving uptime and reliability, process improvement, company operational evaluations for data center space, co-location selection and options, cage buildouts and overall operational management for data centers.

• Director, Data Center Management

  eBay

  (Public Company; eBay; Internet industry)

  December 2005 — June 2009 (3 years 7 months)

  • Operationally manage 11 data centers for the majority of the business units within the eBay umbrella. This includes: MarketPlace eBay, PayPal, IT and Storage. Current projects include folding the ancillary companies under the management program worldwide. Leading the program with network and server architecture teams on consolidation initiatives.
  • Created and manage a $100m budget that includes all of data center operations worldwide. A very complex budget that includes all expensed and capitalized expenditures.
  • Participating in a shared services program that will redefine the entire operations structure and business program
  • Reviewing outsource options based on core competencies for the company and how these options can play a role in operations moving forward.
  • Achieved a successful data center launch that was under construction to a fully operational facility for production use. In five months: hired eBay staff, hired building facility staff, hired shipping and receiving staff, worked with security on process and procedure, worked with Holder Construction on the building construction, worked with project managers on installations of equipment and projects, received and pre-installed core hardware, received project hardware and provided a “grand opening” for the facility.
  • Manage all DC operations staff of 100+ to include server builds and operational support, installation teams, DC engineering teams, security staff and all eBay DC operations management.
  • Achieved 8 months of production work in the data center while still under construction in other parts of the facility with zero unscheduled down-time to production equipment.
  • Considered one of the key executives to participate in a new eBay Mentorship program.
  • Consolidating DC operations in London, Amsterdam, Berlin, Dublin, Paris and several other locations to achieve cost savings and create fluid management

• Director, Software Development and Technical Labs

  CableLabs

  (Non-Profit; Telecommunications industry)

  July 2002 — May 2005 (2 years 11 months)

  • Built and managed several technical labs to support the testing of new technology within the cable industry.
  • Lead the cable companies and their vendors with new technology developments and tested those technologies in a lab setting for operational deployment.
  • Support the cable companies operationally in their deployments of CableLabs supported technology specifications.
  • Challenged to build a technical lab that supports technology development and operational testing. The lab is leased to the broadband manufacturers for testing as well as cable companies for operational and future deployment testing. This generated $5M in revenue.

• Director Server Engineering, Cable and Network Technology

  Excite@Home

  (Public Company; ATHM; Internet industry)

  1999 — 2002 (3 years )

  • Responsible for 5 IT teams to include: 2 hardware/software testing teams, 1 advanced technology and network design team, 1 software development team and 1 server engineering/QA team—totaling 53 employees.
  • Acting VP for Network Engineering.
  • Accountable for the IT budgets for all teams that totaled 13 million.
  • Responsible for tier 5 operational support for network and cable hardware/software for the US and International networks.
  • Collaborated with the CTO in defining new technologies and strategic planning for existing and future business.
  • Made all of the purchasing recommendations for network hardware/software and developed the concept of the “tool box” for the rest of the company to use from.
  • Managed all network hardware/software vendor relations for both cable and network technologies.
  • Frequently asked to speak to industry analysts on existing and emerging technologies in the broadband space.
  • Developed a nationally recognized test program for cable modems and cable modem termination systems. The program generated 1.5 million in 2000 and 3 million in 2001.
  • Maintained 100% retention rate of employees for 5 engineering teams for the last 18 months of the companies existence.
  • Managed the network engineering side of @Homes international relationships with Japan, Australia and Europe. Key participant in the launch of @Home Japan and @Home Australia.

• Overlay Engineer for CA Education

  Cisco

  (Public Company; CSCO; Computer Networking industry)

  1999 — 1999 (less than a year)

  Championed the proposal for a statewide educational network to allow California’s educational systems access to new technologies and advanced methods of teaching
  • Solely responsible for the design of a statewide educational network that was successfully presented to the governor of the state of California.
  • Responsible for testing and deploying IP telephony for the UC system over the CALREN 2 network.
  • Worked with several UC Berkley professors on the concept of distance learning through IPTV and successfully accomplished the implementation phase locally within the UC Berkley campus.

• Acting Director/Manager, Network Engineering and NOC

  Stanford University

  (Educational Institution; Higher Education industry)

  February 1990 — May 1999 (9 years 4 months)

  • Designed and maintained a multi-protocol 5000 node network for Stanford University Hospital that was nominated for the Smithsonian technical achievement award.
  • Designed and implemented a 24 million dollar multi-protocol network for UCSF that included 52 new communication rooms, new network hardware/software, fiber and technical documentation in 8 months.
  • Managed 24x7 NOC for University Hospital and clinics IT functions.
  • Key participant as well as project managed key application integration between Stanford University Hospital and UCSF Medical Center during the merger. This included Y2K upgrades.
  • Responsible for all of the strategic planning of the network that encompassed both current and future business decisions.
  • Accountable for all of the IT budgeting for the network, maintenance and operational deployments which was in excess of 10 million dollars.
  • Responsible for the teams that maintained daily operations of the 14k node UCSF Stanford Network.
  • Redesigned IT operations and deployment reducing the number of average trouble tickets from 250 to 50 in 45 days.
  • Was asked by the Director of Nursing to provide a Stanford sponsored instructional delivery course on IT/Networking for the nursing accreditation program. This program was offered to nurses and physicians across the state of California.
  • Led a critical data center move from one building to another. Managed design and construction, network and critical server moves.
  • Key participation in early application research on Tele-medicine as part of a cross-functional team.

Michael Hayes’s Education

• Heald College

  AS , Computer Science , 1990 — 1991

• Umpqua CC

  AS , Automotive , 1983 — 1985

Additional Information

Michael Hayes’s Interests:

Golf, writing: I am currently writing a screenplay, travel and spending time with family and friends.

Michael Hayes’s Groups:

Site Uptime, 7x24, Avocent Technical Avisory Board

Michael Hayes’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch