michael cates

michael cates

Customer Support/Demand Planning Manager at Unilever

Location
Fayetteville, Arkansas Area
Industry
Consumer Goods

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michael cates's Overview

Current
  • Customer Support/Demand Planning Manager at Unilever
Connections

247 connections

michael cates' Experience

Customer Support/Demand Planning Manager

Unilever

Public Company; 10,001+ employees; UL; Consumer Goods industry

February 2004Present (10 years 8 months) Rogers, AR

• Responsible for delivery of key Customer Service metrics and execution of Supply Chain strategy across all Personal care categories within the $2 billion Walmart Sector.
• Lead a team of 13 direct reports composed of Order Management, Customer Service Support, Demand Planning, Event Supply Management and Supply Chain Strategy.
• Member of a Walmart Community Share Group which meets once a month to discuss priority Walmart initiatives.
• Directly responsible for inventory management by ensuring alignment and optimization of inventory by customer.
• Highly involved in forecasting process improvements specific to Walmart including Integrated Business Planning pilot and customer specific S&OP process.
• Coordinated lead time reduction project on Personal Care and Dry Grocery in 2009 – cited as ‘best in class’.
• Responsible for moving Unilever from a “transactional” partner to “synchronized”.
• Presented ‘best in class’ initiatives at several Walmart Supplier Conferences around MABD and Replenishment Inventory Optimization Tool.
• Created and implemented, ‘INCHES’ across personal care team. Supported the “live service and drive growth” mentality.

michael cates' Skills & Expertise

  1. Access
  2. Supply Chain Management
  3. Management
  4. Forecasting
  5. Customer Service
  6. Logistics
  7. Team Leadership
  8. Sales Operations
  9. Demand Planning
  10. Retail
  11. Process Improvement
  12. Inventory Management
  13. Sales Plan
  14. Procurement
  15. Customer Satisfaction
  16. Leadership
  17. Sales
  18. Project Planning
  19. Grocery
  20. Supply Management
  21. Consumer Products
  22. FMCG

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