Michael Bunkofske

Master Data Management

Location
Dallas/Fort Worth Area
Industry
Food Production

As a LinkedIn member, you'll join 300 million other professionals who are sharing connections, ideas, and opportunities.

  • See who you and Michael Bunkofske know in common
  • Get introduced to Michael Bunkofske
  • Contact Michael Bunkofske directly

View Michael's full profile

Michael Bunkofske's Overview

Current
Past
  • Product Support Services-Customer Service Representative at Microsoft
  • Customer Service-Credit Representative at Dillards
Education
Connections

16 connections

Michael Bunkofske's Experience

Master Data Coordinator

Borden Dairy Company

Privately Held; 1001-5000 employees; Dairy industry

January 2012Present (2 years 10 months) Dallas/Fort Worth Area

 Input all new and additions/deletions/changes made to business unit(s) master data files accurately and timely. The master data files include customer, product, bill of material, route and vendor master files in addition to all customer pricing, promotion and purchasing master files.
 Verify accuracy for all input made to master data files.
 Input significant/technical master data file set-ups between business unit(s) and IT department.
 Input holiday schedule changes that impact master data files i.e. route run days.
 Process various system queries and/or reports for management upon request.
 Perform other accounting and miscellaneous duties as requested by management.

Data Services Coordinator

Reddy Ice

Privately Held; 1001-5000 employees; FRZ; Consumer Goods industry

October 2005January 2012 (6 years 4 months) Dallas/Fort Worth Area

 Setup and maintain Customer Database files for all customers.
 Setup and maintain Ice Product files for all locations.
 Setup and maintain Pricing for all National and Local accounts.
 Perform and post daily reconciliation of Accounts Receivable General Ledger accounts.
 Roll Accounts Receivable balances from the Plant to the Corporate Office to create journal entry and update Customer Database file at the end of each month.
 Assist in collection of invoices and billing of Hurricane accounts.
 Submit Product and UPC new item requests to various National Accounts.
 Set up and maintain the EDI Customer Master for invoice transmission.
 Assist the Sales Team with all Pricing requests.
 Assist the Corporate Accounts Receivable Department with Data Cleansing and Governance.
 Make and assume other duties and responsibilities required or assigned by management.

Research Billing Analyst

Oncor Electric Delivery

Privately Held; 1001-5000 employees; Utilities industry

October 2001September 2005 (4 years) Dallas/Fort Worth Area

 Assisted in EDI Market Testing before market deregulation. A testing example is sending EDI invoices (812_01) to a Competitive Retailer to see if the retailer would respond with a functional acknowledgment (812_02).
 Used web-based application (Polaris) to verify if service orders were submitted to Energy Reliability Council of Texas (ERCOT) in order to complete service orders in a reasonable timeframe.
 Transmitted Service Orders through EDI to field personnel to troubleshoot meter malfunction in order to correct incorrect customer billing.
 When customer bill was corrected an EDI transaction would be transmitted to Energy Reliability Council of Texas (ERCOT) to check for PUC compliance. After compliance was made, ERCOT would send an EDI transaction to the customer’s Competitive Retailer so the Retailer will bill their customer.
 Was Point of Contact for Direct Energy and Gexa Energy regarding billing issues.
 Wrote and revised internal billing policies and procedures for the Capgemini Energy Policies and Procedures for TXU Energy manual.
 Steadily increased responsibility, particularly with regard to high priority matters, often given various analytical projects that were not associated with primary responsibilities to accomplish.

Service Line Professional

Capgemini Energy

Public Company; 10,001+ employees; CAP; Information Technology and Services industry

September 2004February 2005 (6 months) Dallas/Fort Worth Area

 Assisted in EDI Market Testing before market deregulation. A testing example is sending EDI invoices (812_01) to a Competitive Retailer to see if the retailer would respond with a functional acknowledgment (812_02).
 Used web-based application (Polaris) to verify if service orders were submitted to Energy Reliability Council of Texas (ERCOT) in order to complete service orders in a reasonable timeframe.
 Transmitted Service Orders through EDI to field personnel to troubleshoot meter malfunction in order to correct incorrect customer billing.
 When customer bill was corrected an EDI transaction would be transmitted to Energy Reliability Council of Texas (ERCOT) to check for PUC compliance. After compliance was made, ERCOT would send an EDI transaction to the customer’s Competitive Retailer so the Retailer will bill their customer.
 Was Point of Contact for Direct Energy and Gexa Energy regarding billing issues.
 Wrote and revised internal billing policies and procedures for the Capgemini Energy Policies and Procedures for TXU Energy manual.
 Steadily increased responsibility, particularly with regard to high priority matters, often given various analytical projects that were not associated with primary responsibilities to accomplish.

Product Support Services-Customer Service Representative

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

December 1997May 2001 (3 years 6 months) Irving, TX

 Delivered first level phone and web technical support
 Provided Customer Support options for Microsoft products and support services.
 Handled inbound sales duties, including order entry processing and fulfillment.
 Served as one of 21 representatives supporting over 100 Customer Service Representatives with customer issues and represented as a supervisor in customer escalation issues.
 Provided peer call coaching

Customer Service-Credit Representative

Dillards

Public Company; 10,001+ employees; DDS; Retail industry

April 1994March 1997 (3 years) Dallas/Fort Worth Area

 Greeted customers, answered inquiries, provided information, resolved problems, and handled various activities.
 Worked daily cash register overage/shortage report.
 Opened Dillard's charge accounts for new customers and raised credit limits for existing customers.
 Repaired POS terminals

Michael Bunkofske's Languages

  • Spanish

Michael Bunkofske's Skills & Expertise

  1. Account Reconciliation
  2. Windows 7
  3. Lotus Notes
  4. Management
  5. Microsoft Office
  6. Internet Explorer
  7. InfoPath
  8. Outlook
  9. Adobe LiveCycle Designer
  10. IBM iSeries
  11. AS400
  12. Oracle Applications
  13. Adobe Forms
  14. RightNow
  15. Soft Skills
  16. iPhone
  17. iPad
  18. Access Database
  19. SQL
  20. Windows 8
  21. MS Excel Pivot Tables
  22. Microsoft Excel
  23. Microsoft Word

View All (23) Skills View Fewer Skills

Michael Bunkofske's Education

Tarrant County College

19941996

Studied Accounting I & II and took Business Math Courses.

Sam Houston High School

High School Diploma

19891992

Michael Bunkofske's Additional Information

Honors and Awards:

Reddy Ice-Employee Recognition Certificate-2007
Reddy Ice-Certificate of Achievement-5 Years of Service
COMP-USA MOS Training – MS Power Point and MS Word 2000 Advanced Certificate

Contact Michael for:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

View Michael Bunkofske’s full profile to...

  • See who you and Michael Bunkofske know in common
  • Get introduced to Michael Bunkofske
  • Contact Michael Bunkofske directly

View Michael's full profile

Viewers of this profile also viewed...