Melinda Tolar

Melinda Tolar

Support Services Manager at DRI International

Location
Auburn Hills, Michigan (Greater Detroit Area)
Industry
Nonprofit Organization Management

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Melinda Tolar's Overview

Current
Past
Education
  • Baker College Auburn Hills MI
  • Baker College Auburn Hills MI
  • DRI International
Connections

195 connections

Websites

Melinda Tolar's Summary

Support Services Manager: Bachelor of Science Business Leadership, ABCP- Associate Business Continuity Professional; Women's Progressive Business Leadership Certificate

Support Corporate, In-house and Specialty courses.
 Scheduling of venue(s).
 Help to build a consistent and top quality course experience by ensuring a consistent “face of DRI” is delivered whether attending a course at a corporate or in-house venue location.
 Scheduling of instructor(s).
 Monitor concerns for all things venue related.
 Ensure compliance to venue management and course delivery methods.
 Compliance with company policies.
 Compliance to course contractual obligations.
 Develop and implement delivery methods for courseware materials as appropriate to meet the needs of DRI International.
 Develop public training schedule along with the Director of Operations.
 Assign the best qualified instructor available for each course taking into consideration geographic location of the course and instructor.
 Develop and implement other courseware delivery methods such as online self-directed courseware, Webinars, Instructor Led Virtual Academy, etc.
 Work with vendor and/or staff to ensure delivery of all courseware and exam material to venue in advance of course.
 Work with Director of Business Development to provide instructors for private courses.

Customer Service Expert, MS Office "Power User", Adept Written/Verbal Communicator.
I Excel in a role requiring the ability to handle a variety of management and administrative tasks, and resolve issues with expediency.


Specialties: My speciality is Support Management but I also excel at venue planning. I am consistently praised by superiors for the quality and timeliness of customer response, attention to detail and exemplary customer service delivery while maintaining a team-player attitude.

Melinda Tolar's Experience

Support Services Manager

DRI International

Nonprofit; 11-50 employees; Nonprofit Organization Management industry

January 2013Present (1 year 9 months)

Customer Care Associate

DRI International

Nonprofit; 11-50 employees; Nonprofit Organization Management industry

October 2010December 2012 (2 years 3 months)

Melinda Tolar's Volunteer Experience & Causes

  • Volunteer Experience

    • Community Volunteer

      Rochester Community House
      • Children

      Christmas Santa Helper Volunteer yearly
      Food Pantry Volunteer
      Clothes Closet Volunteer

    • Community Food Bank Volunteer

      DRI International Conference Volunteer Day
      • Disaster and Humanitarian Relief
      2012 present (2 years)

Melinda Tolar's Skills & Expertise

  1. Business Continuity
  2. Business Continuity Planning
  3. Disaster Recovery
  4. Corporate Course Education Liaison
  5. Venue Management
  6. Travel Management
  7. Program Management
  8. Risk Management
  9. Data Center
  10. Customer Service
  11. Vendor Management
  12. Emergency Management
  13. Project Planning
  14. Crisis Management
  15. Contingency Planning
  16. Incident Management
  17. Information Security
  18. Security
  19. Management
  20. Leadership
  21. Governance
  22. ITIL
  23. Risk Assessment
  24. Enterprise Risk Management
  25. IT Service Management
  26. Information Security Management
  27. Process Improvement
  28. IT Management
  29. Operational Risk Management
  30. Preparedness
  31. Information Technology
  32. Disaster Response
  33. Security Audits
  34. IT Strategy
  35. Policy

View All (35) Skills View Fewer Skills

Melinda Tolar's Education

Baker College Auburn Hills MI

Bachelor Sicence Business Leadership, Accelerated Program- Business Management

20112013

Grade: 3.7

I graduated with honors in the Accelerated Business Leadership program at Baker College of Auburn Hills, MI. I studied leadership concepts and their practical application to prepare for a leadership position in a business or organization. Through the Business Leadership program, I got credit for my approved associate degree, which enabled me to earn a bachelor degree at an accelerated pace. I did a 2 year program in 14 months.

Activities and Societies: Accelerated Program

Baker College Auburn Hills MI

Associate Business Management, Leadership

20092011

DRI International

ABCP-Associate Business Continuity Professional, Business Continuity

20112011

Grade: Pass

Melinda Tolar's Additional Information

Websites:
Interests:

Bowling walking movies volunteering

Groups and Associations:

ACP American Legion Post 47 member

Honors and Awards:

2014 Woman's Progressive Business Leadership
Magna Cum Laude 2013 Bachelor of Science Business Leadership
Magna Cum Laude 2011 Associate Business Leadership
Associate Business Continuity Professional (ABCP) Certification
The Exceptional Assistant Certificate 2007

Contact Melinda for:

  • career opportunities
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  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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