Director - Helpdesk, Tools and Process
Greater Minneapolis-St. Paul Area
- Current
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- Director - Helpdesk, Tools & Process at FICO
- Past
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- Senior Consultant at MRO Software
- GSD - Production Support at Accenture
- Education
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- University of Saint Thomas
- Recommended
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2 people have recommended Matt - Connections
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155
connections
- Industry
- Information Technology and Services
Matt Dixon’s Summary
Matt Dixon’s Specialties:
Creating and implementing processes, Change Management, Incident Management, Configuration Management, Problem Management, Project Management
Matt Dixon’s Experience
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Director - Helpdesk, Tools & Process
FICO
(Public Company; FICO; Computer Software industry)
March 2004 — Present (5 years 10 months)
-Helpdesk
-Responsible for ITIL processes
-Enterprise Scheduler
-Enterprise File Movement
-Enterprise Monitoring
-ITSM
Matt Dixon’s Education
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University of Saint Thomas
Bachelor of Arts , Economics and Finance , 1996 — 2000
Additional Information
Matt Dixon’s Groups:
ITSMF Member since 2006
ITIL Foundation Certified
ITIL Service Management Practitioner Certified - Service Desk and Incident Management, CA
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FICO Community
Matt Dixon’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
