Matt Abrams

Current

Director, Engineering Program Management & Customer Assurance at Oracle

Past

Founder at True / False Startup
Board Member at Living Networks
Director, Engineering Program Management & Customer Assurance at Hyperion Solutions

Sr. Manager, Engineering Program Management & Business Development at Hyperion
Global Technology Leader & Business Development Manager at Hyperion Solutions, Inc.
Director, Essbase Business Development at Hyperion Solutions, Inc.
Sr. Product Manager at Arbor Software
Consultant at Arbor Software
Consultant at American Management Systems, Inc.
Network Administrator at Northwestern University

see less...

7 more...

Education

Northwestern University
Northwestern University

Recommended

6 people have recommended Matt

Connections

500+ connections

Industry

Computer Software

Websites

Matt Abrams’s Summary

Engineering Director with broad global experience in Product Management, Customer Assurance Engineering / Engineering Consulting, and Business Development.

Extensive experience in global customer engineering efforts, including managing and leading customer deployments, upgrades, implementations and overseeing product requirements with teams from from Norway, Switzerland, Finland, Denmark, Sweden, Italy, the Netherlands, France, Germany, Hungary, the UK, Minsk, and Bangalore.

Passion and experience in the analysis of, deployment, and use of new Web 2.0 technologies used to streamline and improve internal and customer / partner communications and project management efforts in the Enterprise software space

Matt Abrams’s Specialties:

Global Engineering Program & Product Management, Internet Technology Evaluation & Research, Global Business Development, Channel Development and Sales, Partner Deal Structure and Contract Negotiations, Technology / Market Research and Evaluation, Partner Strategy / Planning / Operations, Project and Team Management, Sales Engagement and Pipeline Management

Matt Abrams’s Experience

Director, Engineering Program Management & Customer Assurance

Oracle

(Public Company; 10,001 or more employees; ORCL; Computer Software industry)

July 2007 — Present (2 years 1 month)

-Customer Engineering Manager, responsible for Core Engineering Customers: manage resolution of critical issues, document critical requirements, provide key engineering readiness training, and oversee the development, management, and execution of deployments and implementations
-Manage coordination of global Engineering and Services resources. Extensive knowledge of and work with resources throughout EMEA and APAC with a focus on proactive customer engineering management as well as on working with and triaging Core Engineering Customer requirements and issues
-Serve as Engineering executive voice to Core Engineering Customers
-Create and track key metrics against customer success across engineering. Includes creating new processes and systems to provide a single view of the customer. Also includes developing and implementing collaborative Web 2.0 tools and technologies
Founder

True / False Startup

(Internet industry)

February 2007 — December 2008 (1 year 11 months)

Founder of an Internet Web 2.0 startup with a focus of solving trust and credibility for Social Networks, the Blogosphere, online businesses, and individuals.
Board Member

Living Networks

(Privately Held; 1-10 employees; Computer Networking industry)

January 2007 — July 2007 (7 months)

Serve as a board member for Living Networks, focused on software opportunities. Living Networks mission is to focus on "Connected" Real Estate solutions by no longer treating IT and Real Estate as two separate support functions that compete for the same budget dollars. Living Networks will provide technology as a "fourth utility" that is installed as part of the fabric of the building. Voice, video, and data systems will be managed, monitored, and controlled over a a single IP foundation network that will be used to enable new revenue streams, energy conservation control and management, and overall operational efficiency for commercial Real Estate projects.
Director, Engineering Program Management & Customer Assurance

Hyperion Solutions

(Public Company; 1001-5000 employees; HYSL; Computer Software industry)

December 2006 — July 2007 (8 months)

1. Work with key customers and Engineering to ensure critical projects are executed and issues resolved. Involves coordinating across all levels of Engineering and groups across the company.
2. Responsible for transformation initiative focusing on the customer experience with Engineering.
3. Act as Engineering executive voice to customers as part of Product Assurance organization.
4. Create and track key metrics against customer success across engineering. Includes creating new processes and systems to provide a single view of the customer. Also includes developing, implementing, and using collaborative tools to exchange information with the customer as well as internal groups.
5. Work with Product Management to define requirements that should be included within our products to improve the customer experience.
Sr. Manager, Engineering Program Management & Business Development

Hyperion

(Public Company; 1001-5000 employees; HYSL; Computer Software industry)

May 2006 — December 2006 (8 months)

1. Develop and manage programs, contracts, and business relationships related to technology and platform partners / off-shore partners. Includes ensuring that select partnerships and joint business initiatives are managed to key success metrics for both organizations.
2. Develop and manage best practices & processes in working with partners / establishing "Partner Operations Center". Involves coordinating / collaborating with cross-functional teams to ensure that there are stream-lined processes in working with select partners as well as driving key sales operations efforts to better measure our end-to-end development-to-customer sales technical enablement activities.
3. Serve as liaison for specific efforts between the Engineering organization and various cross-functional groups within the company
Global Technology Leader & Business Development Manager

Hyperion Solutions, Inc.

(Public Company; 1001-5000 employees; HYSL; Computer Software industry)

2003 — May 2006 (3 years)
Director, Essbase Business Development

Hyperion Solutions, Inc.

(Public Company; 1001-5000 employees; HYSL; Computer Software industry)

2001 — 2003 (2 years)
Sr. Product Manager

Arbor Software

(Public Company; 201-500 employees; Computer Software industry)

1998 — 2001 (3 years)
Consultant

Arbor Software

(Public Company; 201-500 employees; Computer Software industry)

1998 — 1999 (1 year)
Consultant

American Management Systems, Inc.

(Public Company; 5001-10,000 employees; Information Technology and Services industry)

1995 — 1998 (3 years)
Network Administrator

Northwestern University

(Computer Software industry)

1993 — 1995 (2 years)

Matt Abrams’s Education

Northwestern University

BSCE , Computer Engineering , 1990 — 1995
Northwestern University

BSCE , Computer Engineering , 1990 — 1994

Activities and Societies:

Varsity Swim Team
Delta Upsilon

Additional Information

Matt Abrams’s Websites:

Matt Abrams’s Groups:

Founder of the Bend Business / Tech Strategy and Networking Meetup Group

Northwestern University Alumni
Obama for America
EPM - Business Intelligence
Amazon Web Services Community Network
Hyperion EPM
Technology Outsourcing– Professionals/ Software Developers/ Freelancers/ Programmers/ Entrepreneurs
Hyperion
CenterNetworks Business Links
Cloud Computing
PDXRIA
ORACLE CONNECTIONS
CloudCamp - Unconventional Cloud Computing
Cloud Storage
GreenBiz.com -- Green Business Professionals
Green:Net by Earth2Tech
Arbor Software Alumni
Cloud Hosting & Service Providers Forum