IT Director, ITIL Best Practices, Program Management, Process Optimization
Greater Seattle Area
- Current
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- Principal Program Manager at Microsoft
- Past
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- IT Director, Global Infrastructure IT Service Management at Starbucks Coffee Company
- Executive Director at Charter Behavioral Health Systems
- Connections
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140
connections
- Industry
- Information Technology and Services
Mary Lou Blakely’s Summary
Talented Information Technology executive with proven leadership experience and the ability to deliver innovative and practical solutions in technology management to achieve business results. Thrives in a progressive high-pressure environment and possesses an innate ability to understand the relationship between the customer and service provider. Recognized for delivering cost savings, efficient use of resources, performance measurement and consistent/repeatable processes to ensure customer satisfaction and increased productivity. Over 20 years management experience
Mary Lou Blakely’s Specialties:
Strategic Planning & Financial Management, Building & Leading High Performance Teams, Best Practice Approaches and Tools, ITIL Service Management Certification, Crisis Management, Managing Third-Party Providers, Implementing ITIL Best Practices, 24x7 International Help Desk, IT Support and Services, Incident and Problem Management, Change Management and Knowledge Management.
