Mark Tuggle

Mark Tuggle

Consumer Collection and Recovery Executive at U.S. Bank

Location
Birmingham, Alabama Area
Industry
Banking

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Mark Tuggle's Overview

Current
  • Collection and Recovery Executive at U.S. Bank
Past
  • Executive Vice President and Director - Retail Default Management at BBVA Compass
  • SVP - Director of the Consumer Collection Group at BBVA Compass
  • SVP-Director of Non-Performing Assets at Compass Bank
Education
Connections

500+ connections

Mark Tuggle's Summary

A proven track record in the strategic direction and oversight of retail and business default servicing. Consistent contributor to profitability, efficiency and organizational success.

A reputation for building successful operations and in the remediation of troubled operations. Driving process innovation, cultural and technological enhancement in complex business environments. Core competency in optimizing the customer experience while delivering bottom line lift. A change agent, working with stakeholders and partners to influence consensus.

Successful collaboration in common risk initiatives for Collection and Recovery, Contact Centers in partnership with global banking peers.

Competencies:

Consumer and Mortgage Default Servicing, Retail Collection and Recovery, Mortgage and Consumer Regulatory and Operational Alignment and Control, Vendor Risk Management, Third-party Oversight and Control, CFPB, GSE GAP analysis and execution, Customer Experience Innovation, Retail and Business Debt Sales, Collection Technology and Technology Innovation, Infrastructure Design and Execution, Building Organizational Competencies, Process Mapping, Metrics and Measurement, Business Intelligence and Analytics, Indirect Auto Lending and Auto Leasing P/L, and Vehicle Remarketing and Disposition.

Mark Tuggle's Experience

Collection and Recovery Executive

U.S. Bank

Public Company; 10,001+ employees; USB; Banking industry

June 2014Present (4 months) United States

Directing the default management effort for the bank's $60 billion consumer lending portfolio including indirect auto lending and leasing, recreational vehicles, manufactured housing, small business lending, direct loans, education loans, DDA and reserve lines.

Responsibility for the Collection and Recovery team of 500 FTE located in our Portland, Minneapolis and Cincinnati operations centers. The group includes the following teams: collection contact centers, recovery, bankruptcy, repossession, lease end-of-term operations, third-party vendor management, education and quality control, financial analysis, and user systems administration.

Executive Vice President and Director - Retail Default Management

BBVA Compass

Public Company; 10,001+ employees; bbva; Banking industry

April 2011June 2014 (3 years 3 months)

Director of U.S. collection and recovery strategy and operations at BBVA Compass for consumer, mortgage, indirect auto, credit card and small business segments.


Retail Default Management team recognized for best practices within BBVA Compass for design and implementation of Vendor Management, CFPB Mortgage Readiness, Governance and Control and Complaint Tracking.

SVP - Director of the Consumer Collection Group

BBVA Compass

Public Company; 10,001+ employees; bbva; Banking industry

June 2006April 2011 (4 years 11 months)

Founder- Better as One Award

National Collection and Recovery
Regional Call centers
Late Stage Collection
Loss Mitigation

SVP-Director of Non-Performing Assets

Compass Bank

Public Company; 10,001+ employees; bbva; Banking industry

June 2003June 2006 (3 years 1 month)

BBVA Compass CIO Award

Recovery -all retail products
Indirect Auto Collections
Indirect Auto Remarketing
Auto Leasing End of Term
Debt Sales Strategy and Execution
Bankruptcy Servicing

VP- Indirect Auto Leasing Director- DFS

Compass Bank

Public Company; 10,001+ employees; bbva; Banking industry

October 2000June 2003 (2 years 9 months)

Compass Bank Gold Club

VP-Indirect Auto Lease Product Manager

Group Vice President- Indirect Auto Leasing and Lending

Wells Fargo- SouthTrust

Public Company; 10,001+ employees; WFC; Financial Services industry

July 1987October 2000 (13 years 4 months)

Group Vice President Automobile Residual Risk Manager
Vice President Indirect Auto Underwriting and Operations

Mark Tuggle's Volunteer Experience & Causes

  • Volunteer Experience

    • President

      Oak Mountain HS Band Organization
      • Arts and Culture

Mark Tuggle's Courses

  • Independent Coursework

    • LEAN DMAS - BBVA

Mark Tuggle's Organizations

  • Consumer Bankers Associaton

    Past Chair and active member- Default Management Committee
    • January 2009 to Present

    The Consumer Bankers Association (CBA) is the trade association for today's leaders in retail banking - banking services geared toward consumers and small businesses.

    CBA Mission Statement: The Consumer Bankers Association preserves and promotes the retail banking industry as it strives to fulfill the financial needs of the American consumer and small business.

Mark Tuggle's Skills & Expertise

  1. Call Center
  2. Recovery Strategies
  3. Vendor Management
  4. Customer Experience Transformation
  5. Consumer Lending
  6. Credit
  7. Underwriting
  8. Loan Servicing
  9. Risk Management
  10. Loss Mitigation
  11. Default
  12. Collections
  13. Loans
  14. Mortgage Servicing
  15. Call Centers
  16. Credit Analysis
  17. Residential Mortgages
  18. Refinance
  19. Commercial Mortgages
  20. Credit Cards
  21. Credit Risk
  22. Retail Banking
  23. Banking
  24. Mortgage Banking
  25. Cross-functional Team Leadership
  26. Organizational Leadership
  27. Portfolio Management
  28. Operational Risk Management

View All (28) Skills View Fewer Skills

Mark Tuggle's Education

Samford University

MBA, Brock Graduate School of Business

University of Virginia

CBA Graduate School of Retail Bank Management

The University of Texas at Austin - The Red McCombs School of Business

BBVAC Executive Leadership Development Program

20102010

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