Mark Akason

Current

• Director - Customer Operations at Embarq

Past

• Director - Ethics and Compliance at Embarq
• Manager Real Estate Finance Manager at Sprint Nextel
• Executive Assistant / Chief of Staff to SVP and Controller at Sprint

1 more...

Education

• University of Kansas - Graduate School of Business
• University of Iowa

Recommended

3 people have recommended Mark

Connections

201 connections

Industry

Telecommunications

Mark Akason’s Summary

Executive with a proven track record in positions of increasing responsibility and diverse business experience in developing and implementing strategic programs that improve profitability. Decision maker with experience transforming organizations in changing business environments while meeting customer needs.

Results driven leader who builds high performing teams that deliver positive benefits to the bottom line. Team builder who utilizes strong business and finance knowledge enabling quick comprehension of business issues and development of effective solutions. A professional communicator with an ability to create effective messages and build strong relationships with employees at all levels enabling collaboration to solve business problems.

Mark Akason’s Experience

• Director - Customer Operations

  Embarq

  (Public Company; EQ; Telecommunications industry)

  March 2008 — Present (1 year 9 months)

  Leading an organization of 150 associates providing off-line and operational activities required in support of the consumer business unit’s $3B annual revenue stream and 4 million customers. Responsibilities include processing off-line work including service order errors, handling customer issues including those from the Federal Communications Commission and State Public Utility Commissions, overseeing Embarq's social media customer outreach program, implementing business unit and IT projects, and developing processes and procedures for call center personnel.

Mark Akason’s Education

• University of Kansas - Graduate School of Business

  MBA , Corporate Finance , 2000 — 2003

• University of Iowa

  BA , Mathematics , 1991 — 1996

  Activities and Societies:

  Member of University of Iowa Football team